Salesforce Engineering Manager

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2U

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

📚 Education

🛍️ eCommerce

🤝 B2B

Education • eCommerce • B2B

2U is a company that delivers world-class learning outcomes at scale through its global online learning platform, edX. Founded in 2012 in collaboration with Harvard and MIT, 2U connects millions of people to high-quality, career-relevant education in partnership with leading universities and industry experts. The platform offers thousands of affordable online programs, helping learners acquire new skills, advance their careers, and transform their lives.

📋 Description

• Own the production environment and maintain a robust Salesforce architecture, ensuring scalability across Sales, Service, and Experience Clouds. • Lead the implementation and management of Salesforce Data Cloud, ensuring high-quality data ingestion, harmonization, and unification (Identity Resolution) to power downstream AI and analytics. • Lead the strategy and deployment of Agentforce, building and managing autonomous agents that leverage Data Cloud insights to streamline business processes. • Collaborate with Product and Stakeholders to ensure CRM and Data strategies align with technical capabilities and long-term roadmap goals. • Accountable for the sprint lifecycle, ensuring best practices in Salesforce DevOps and strict adherence to data privacy and governance standards within the CRM. • Ensure code integrity (Apex, LWC) and declarative configuration quality, proactively seeking platform optimizations to reduce technical debt and data silos. • Take hands-on responsibility for the CRM engineering team’s performance and output. • Set S.M.A.R.T goals, providing specific guidance on Salesforce career paths and emerging AI technologies and Data Cloud.

🎯 Requirements

• A minimum of 7 years of software engineering experience, with at least 3 years focused on the Salesforce ecosystem and 2+ years in a supervisory role • Proven experience or deep theoretical knowledge in deploying Salesforce Agentforce (or similar LLM-based agentic workflows) • Degree in Computer Science, Software Development, or a related field. • Strong ability to balance business urgency with technical sustainability.

🏖️ Benefits

• 2 complimentary Getsmarter short courses per year • Subsidised medical aid with Discovery Health Medical Scheme • 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit • Employee Assistance Program (EAP) • Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break