Partner Success Manager

Job not on LinkedIn

🕒 5 days ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $54.4k - $111.5k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fifth Third Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1858

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Fifth Third Bank is a diversified financial services company offering a wide range of banking and financial products and services. It provides personal banking solutions such as checking and savings accounts, credit and debit cards, and identity theft protection. Borrowers can access various loans and mortgage options, while investors benefit from investment products like ETFs, mutual funds, and stocks. The bank also provides a robust set of services for businesses and commercial clients, including cash management, treasury management, and specialized lending solutions. Additionally, Fifth Third offers wealth management services with private banking, trust, and estate services. Customers can benefit from Fifth Third's online and mobile banking platforms, enabling them to bank anywhere at any time. Fifth Third Bank is focused on delivering seamless banking experiences with a strong emphasis on customer convenience and security.

📋 Description

• Serve as the primary day-to-day contact for assigned clients • Build trusted relationships and address operational needs, concerns, and business objectives • Own client retention and relationship health • Identify opportunities for account expansion, increased product adoption, and deeper client partnerships • Communicate client needs, business objectives, and relationship risks to internal stakeholders and leadership • Own and monitor client onboarding milestones • Coordinate internal teams and external partners to address dependencies, risks, and delays • Communicate onboarding status, outstanding requirements, and exceptions • Facilitate the transition from implementation to ongoing partner success • Drive client product adoption and monitor established adoption targets • Lead communication and adoption of product enhancements and functionality • Gather and communicate client feedback to inform product and service improvements • Drive timely resolution of client-reported issues • Manage client change requests and exceptions • Collaborate with internal teams and external vendors to resolve operational challenges • Identify recurring issues and process gaps, escalating risks and advocating for sustainable solutions • Maintain knowledge of DTS Connex products, cash-management operations, and industry developments • Monitor industry trends and emerging solutions to improve client outcomes and inform internal business discussions

🎯 Requirements

• Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education and experience • One to three years of experience in banking, account management, client success, or a related field • Strong organizational and project coordination skills • Ability to manage multiple client relationships, onboarding milestones, and competing priorities • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint • Strong analytical, problem-solving, and presentation skills • Excellent written and verbal communication skills • Ability to communicate effectively with operational teams, business stakeholders, and executive audiences • Ability to build trusted relationships, manage challenging client situations, and collaborate across internal teams and external business partners • Ability to assess client needs, identify growth opportunities, and develop proactive plans to improve retention and product adoption • Strong attention to detail and sound judgment • Ability to identify and escalate operational risks • Proactive, accountable, and client-focused approach to issue resolution, relationship growth, and continuous improvement

🏖️ Benefits

• Incentive compensation plan eligibility based on company, line of business, and/or individual performance • Comprehensive benefits supporting physical, financial, emotional, and social well-being • Benefits programs for employees and their families

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