Commercial Account Executive, CCaaS

🕒 January 7

🗽 New York, North Carolina – Remote

🗽 New York – Remote 🌲 North Carolina – Remote

💵 $97.5k - $162.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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8x8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 $121.9M Post-IPO Equity on 2022-01

SaaS • Telecommunications • Enterprise

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

📋 Description

• Own and consistently achieve (or exceed) an annual sales quota within the Commercial segment. • Drive net-new customer acquisition and expansion opportunities across contact center and unified communications buyers. • Lead the end-to-end sales process, including discovery, solution alignment, demonstrations, commercial negotiations, and contract close. • Position 8x8’s CCaaS, UCaaS, and CX portfolio to address customer pain points and business outcomes, with a focus on scalability and measurable ROI. • Develop and maintain strong relationships with key decision-makers, including Directors, VPs, and C-level executives. • Collaborate cross-functionally with Sales Engineering, Channel Partners, Customer Success, and Marketing to deliver cohesive, customer-centric solutions. • Build and execute territory and account plans to grow pipeline, forecast accurately, and expand market share in the East region.

🎯 Requirements

• 5+ years of B2B SaaS sales experience in a hunter or hybrid role, consistently meeting or exceeding quota. • Proven success selling CCaaS, CX, UCaaS, or similar cloud-based communications solutions to Commercial or Mid-Market customers. • Experience managing complex sales cycles involving multiple stakeholders and decision-makers. • Strong discovery, consultative selling, and value-based messaging skills. • Excellent relationship-building abilities with a track record of earning customer trust and long-term partnerships. • Strong communication, presentation, and negotiation skills, with confidence engaging executive-level audiences. • Self-motivated, highly organized, and comfortable operating autonomously in a fast-paced, high-growth environment. • Experience selling contact center solutions (cloud or hybrid) including voice, digital channels, analytics, or workforce engagement tools (preferred). • Familiarity with CX, AI-driven customer engagement, or conversational AI capabilities within contact center platforms (preferred).

🏖️ Benefits

• Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. • Reasonable accommodation to individuals with disabilities in accordance with applicable laws.