Manager, Product Design

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October 21

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8x8

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SaaS • Telecommunications • Enterprise

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 $121.9M Post-IPO Equity on 2022-01

📋 Description

• Lead, mentor, and develop a small team of product designers working on key areas of 8x8’s product platform. • Actively contribute to design projects, from discovery to delivery — defining user journeys, flows, and interactions. • Partner with Product and Engineering leads to identify opportunities and influence product strategy through design insights. • Champion design’s role as a strategic partner in defining “what” and “why,” not just “how.” • Create clarity and focus for the team, setting clear goals and maintaining accountability. • Build and sustain an inclusive, feedback-driven design culture grounded in collaboration and craft excellence. • Elevate design quality by improving processes, critique practices, and documentation standards. • Foster strong relationships across geographies, ensuring effective async communication and alignment with global teams. • Advocate for users and data-informed decisions that connect customer value with business outcomes.

🎯 Requirements

• 8+ years of experience in product design, with 2+ years in a lead or management role. • Proven experience designing and delivering complex SaaS or enterprise products. • Comfortable operating as a player-coach — managing others while contributing hands-on to design work. • Deep experience in user testing and validation — testing is second nature in your process, not an afterthought. • Skilled in discovery and storytelling; able to influence product direction through insight and design rationale. • AI-forward mindset — familiar with AI-assisted design or workflows and ready to demonstrate how you’ve leveraged AI to accelerate creativity, research, or prototyping. • Confident partnering with PM and Engineering to drive prioritization, scope, and trade-offs. • Excellent communication and leadership skills across distributed teams and time zones. • Proficiency in modern design tools (Figma preferred) and a strong grasp of design systems and UX best practices. • Based in Romania, with the ability to collaborate effectively with teams in other regions.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events