Product Manager

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October 25

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8x8

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SaaS • Telecommunications • Enterprise

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 $121.9M Post-IPO Equity on 2022-01

📋 Description

• Scale the product: Own the strategy and execution plan to scale existing and new products — ensuring readiness across technology, operations, pricing, support, and enablement. • Go-to-market excellence: Partner with marketing, sales, and customer success to define positioning, messaging, pricing, and launch strategies that drive adoption and revenue growth. • Customer-first mindset: Act as the voice of the customer — ensuring every decision enhances experience, engagement, and long-term satisfaction. • Cross-functional leadership: Collaborate with engineering, operations, carrier relations, and finance teams to align priorities, streamline delivery, and ensure scalability across systems and processes. • Enablement & readiness: Drive the creation of documentation, training, and internal tools that empower go-to-market teams to sell and support the product confidently. • Measure and optimize: Own the key success metrics — product performance, usage, quality, customer satisfaction, and commercial outcomes — and use insights to iterate continuously. • Operational excellence: Identify and remove barriers to scaling, build efficient product processes, and create frameworks for repeatable product success. • Innovation and market insight: Stay on top of customer needs, competitive trends, and emerging technologies to identify growth opportunities and drive continuous improvement.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, Business, or related field • Minimum 3 years of Product Management experience in a software company • Proven experience scaling products from launch to mass adoption, ideally in multi-product environments. • Excellent cross-functional collaboration and stakeholder management skills. • Deep understanding of Agile methodologies and software development life cycles. • Analytical and data-driven; comfortable defining and using metrics to guide decisions. • Outstanding communication and storytelling abilities to align diverse teams around a shared vision. • Creative problem-solver with a strong sense of ownership and accountability. • Passionate about creating scalable frameworks, empowering internal teams, and improving customer outcomes.

🏖️ Benefits

• 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. • We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.