Local Service Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Support customers with service needs in the UK and Ireland • Ensure the Service portfolio is delivered effectively • Act as the face of ABB Traction Service for UK customers • Provide project and sales support for ABB Traction Service customers and team members • Identify customer needs and sales opportunities to support Service execution and growth • Manage UK contracts with a customer-first approach aligned with ABB Traction Service standards • Lead UK Traction Service operations with support from local Motion and global Traction Service teams • Drive continuous improvement across Safety, Quality, Delivery, Cost, Performance and customer satisfaction • Lead a high-performance culture focused on high-quality customer service • Build and maintain relationships with key customers and stakeholders

🎯 Requirements

• Proven experience across at least three of the following areas • Experience leading service operations within rolling stock or similar asset-intensive environments • Experience managing operational resources, project deliveries and contractual requirements • Experience leading, developing and influencing teams within direct reporting and matrix organisations • Experience building and maintaining strong relationships across complex stakeholder environments • Experience driving change initiatives and implementing operational improvements enhancing Safety, Quality, Delivery, Cost, Performance and customer satisfaction • Strong understanding of maintenance, service delivery, asset lifecycle management and operational performance within a service-based organisation • Commitment to safety leadership, positive safety culture, and compliance with health, safety, environmental, quality and operational standards • Commercial awareness and experience using ERP and integrated business systems for service operations, cost management, performance monitoring and strategic execution • Outstanding written and verbal communication skills in English • Ability to produce precise technical, operational and customer-facing documentation within a regulated and quality-driven environment • Full UK driving licence, essential

🏖️ Benefits

• Competitive salary • 25 days annual leave plus bank holidays • Competitive contributory pension scheme • Life assurance • Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) • Internal mobility opportunities, mentorships & access to projects globally • Employee Assistance Programme • Generous employee referral scheme • Company car or cash for car allowance • Remote based role • Private medical cover for yourself • Generous bonus scheme