Informatics Technical Service Specialist

🕒 October 8

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logo of Abbott

Abbott

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Implement and configure AlinIQ Digital Health applications in line with customer requirements • Collaborate with project teams to understand and validate technical needs • Integrate software and hardware components, recommending appropriate infrastructure where required • Deliver engaging, structured training to end users • Provide post-implementation support, troubleshooting, and performance optimisation • Build strong customer relationships and act as a trusted technical advisor • Track progress, document updates, and maintain accurate project records • Participate in customer meetings and internal team sessions • Support continuous improvement through customer feedback and solution enhancements • Travel to customer sites as part of role delivery

🎯 Requirements

• A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field • Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments • Practical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems) • Excellent customer-facing and communication skills • Strong analytical thinking, problem-solving abilities, and attention to detail • Ability to manage tasks independently while collaborating effectively across teams • Proficiency with business applications such as MS Office, MS Project, or Smartsheet • Willingness to travel regularly and flexibly to support customer needs • Willingness to travel to customer sites as part of role delivery, up to 80%

🏖️ Benefits

• Competitive salary • Defined contribution pension scheme • Private healthcare • Life assurance • Flexible benefits programme tailored to your needs • Opportunities for professional development • Global exposure • Meaningful work that directly contributes to improving patient care

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