Director – Renewals

Job not on LinkedIn

🕒 August 19

🇺🇸 United States – Remote

💵 $210.8k - $248k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Own Abnormal's renewals strategy and operating model end to end • Define the renewal motion, segmentation approach, playbooks, and systems for scalable growth • Lead, mentor, and develop Renewal Managers/Specialists • Set goals and KPIs for renewal bookings, gross renewal retention, upsell, and forecast accuracy • Manage and improve the full renewal lifecycle, including early engagement, term negotiations, commitment securing, and contract execution • Collaborate with Customer Success, Sales, Operations, and Finance • Monitor pipeline health and identify at-risk accounts • Implement account preservation strategies and report renewal metrics • Partner with Customer Success and Sales to identify expansion opportunities • Develop and mature forecasting models for renewal bookings, churn, and NARR • Present updates to senior leadership and improve forecast predictability • Manage escalations and high-visibility renewal situations • Support complex negotiations and large-scale renewals • Monitor SaaS licensing, pricing models, contract terms, and email security/cybersecurity market trends

🎯 Requirements

• 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment • Preferably 4+ years managing direct reports • Proven ownership of gross retention at scale, with demonstrable improvement in retention and forecast accuracy across a full function • Experience building or substantially maturing a renewals function, including motion design, segmentation, playbooks, tooling, and operating cadence • Executive presence and influence with C-level internal peers • Ability to lead high-stakes customer negotiations • Strong quantitative and operational judgment • Fluency in forecasting models, retention economics, Salesforce, and Gainsight • Strong communication and leadership skills • Ability to develop, motivate, and retain a team • Strategic process improvement and scaling experience in a dynamic, high-growth environment • Experience building and operationalizing AI tools to improve renewals and post-sales processes

🏖️ Benefits

• Bonus or incentive compensation eligibility • Equity eligibility • Comprehensive benefits package • Pre-employment checks in line with applicable legislation and company security and privacy standards