Digital Implementation Manager

Job not on LinkedIn

🔥 30 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Lead a team of Digital Implementation Specialists responsible for onboarding and migrating new and existing clients to the Digital pension platform • Lead implementation of digital tools and platforms across pension schemes, aligned with client requirements and internal standards • Manage team recruitment, personal development, coaching and mentoring • Manage clients through virtual and face-to-face meetings, query handling and demonstrations • Manage digital content workflows, including CMS configuration, template development and journey mapping for members and employers • Collaborate with UX, CX and technical teams on user-centred design and accessibility • Coordinate sprint planning and delivery with development teams, tracking progress and resolving blockers • Own the digital delivery roadmap for assigned schemes, meeting milestones and mitigating risks • Support digital strategies involving automated communications, digital reporting and engagement tools • Liaise between operations, technology and client stakeholders • Contribute to service assessments, investment cases and digital strategy documentation • Provide training, guidance and support to internal teams on digital tools and processes

🎯 Requirements

• Previous experience of managing digital teams in pensions, financial services, or regulated environments • Experience of implementation and/or migration projects for digital platforms/products • Presentation skills for a wide range of internal and external stakeholders • Excellent stakeholder management and communication skills • Experience with digital platforms, member portals, and mobile applications • Ability to lead cross-functional teams and manage competing priorities • Excellent communication and collaboration skills, with the ability to influence technical and non-technical teams • Knowledge of ADO, Figma and Miro would be beneficial • Knowledge of DB pension scheme administration and member lifecycle journeys would be beneficial • Exposure to AI-driven product development and automation tools would be beneficial

🏖️ Benefits

• 23 days’ holiday, rising to 27 days, with the opportunity to buy extra leave • Company matched pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary benefits including discounts on retail and socialising, health and wellbeing, travel and technology • Paid day out of the office for volunteering with charity partners or a cause of your choice • Access to Employee Network Groups • Inclusive, barrier-free recruitment process and working environment • Communication and other support through Access to Work for candidates with a physical or mental health condition or disability