Service Excellence Manager – RN

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🕒 June 3

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Oversee all clinical processes and serve as the client champion for Access TeleCare’s Neurology programs • Build effective relationships with client stakeholders • Develop clinician workflows • Support new program implementation • Create action plans to support service performance • Interface with clinicians to facilitate clinical excellence • Serve as the clinical point of contact for practice-related issues at partner sites • Maintain working rapport with individual providers covering the service to address clinical workflow or practice issues • Build and maintain positive working relationships with partner facility clinical staff • Analyze and present reports on healthcare processes and patient outcomes • Coordinate performance improvement activities focused on specific patient services or organizational quality initiatives

🎯 Requirements

• Bachelor’s degree in nursing required • 3+ years’ experience in healthcare • Prior experience as a charge nurse or nurse supervisor preferred • Ability to navigate multiple EMR systems required • Excellent computer skills and familiarity with Microsoft Office programs including Excel for data manipulation • Excellent interpersonal communication skills and the ability to exercise empathy when working with patients and their families • Excellent organizational and time management skills • Demonstrate an understanding of standard clinical procedures, laws, and regulations • Thorough knowledge of medical terminology • Ability to work independently, but function as part of a team • Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment • Must be able to remain in a stationary position 50% of the time • Occasional travel for meetings and collaboration

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits including health, dental, vision, life, and 401(k) • Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance • Culture of ownership, transparency, and results where the best ideas rise • Opportunity to directly impact patient access nationwide