Service Excellence Manager – RN

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🕒 3 days ago

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Oversee clinical processes and serve as the client champion for Access TeleCare’s Neurology programs • Participate in program launches and support development of clinical workflows • Maintain rapport with providers to address clinical workflow or practice issues and communicate recommended changes to medical directors and affected hospitals • Build and maintain relationships with partner facility clinical staff • Train partner staff on tasks that promote clinical workflow efficiency, including cart coordination • Address partner facility concerns in a timely manner • Analyze and present reports on healthcare processes and patient outcomes • Identify and prioritize areas for improvement • Coordinate performance improvement activities using benchmarks and evidence-based practices • Support organizational readiness for regulatory requirements based on service-line specialty • Collaborate with Clinical Administration Leaders on team initiatives • Develop and report KPIs • Identify opportunities to improve communication, efficiencies, and processes • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in nursing required • 3+ years’ experience in healthcare • Prior experience as a charge nurse or nurse supervisor preferred • Ability to navigate multiple EMR systems required • Excellent computer skills • Familiarity with Microsoft Office programs, including Excel for data manipulation • Excellent interpersonal communication skills • Ability to exercise empathy when working with patients and their families • Excellent organizational and time management skills • Understanding of standard clinical procedures, laws, and regulations • Thorough knowledge of medical terminology • Ability to work independently while functioning as part of a team • Ability to thrive in a high-growth, fast-paced organization and 100% remote-based environment • Must be able to remain in a stationary position 50% of the time • Occasional travel for meetings and collaboration

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits including health, dental, vision, life, and 401(k) • Paid Time Off, Sick Leave, and wellness days • Culture of ownership, transparency, and results where the best ideas rise • Opportunity to directly impact patient access nationwide