Client Systems Specialist

🕒 October 14

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AccuWeather

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1962

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

AccuWeather is a global leader in weather forecasting services, providing highly accurate weather information and forecasts for various locations worldwide. The company offers a range of products and services including digital advertising, APIs, mobile apps, and subscription services like AccuWeather Premium and AccuWeather Professional. It features weather news, radar and maps, and specialized forecasts, such as hurricane tracking and severe weather alerts. Through its innovative RealFeel® and RealFeel Shade™ technologies, AccuWeather delivers personalized weather insights, enhancing safety and convenience for businesses and individuals alike. The company's mission is to deliver superior accuracy in weather reporting and forecasts.

📋 Description

• Provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers • Participate in the department’s 24/7 support coverage and assigned on-call schedule, including evenings, weekends, and holidays • Monitor and prioritize customer support calls, emails, and requests • Troubleshoot and resolve software, hardware, system configuration, and data issues affecting on-air operations • Own assigned support issues from initial response through resolution and keep customers informed • Document customer issues, troubleshooting steps, resolutions, and follow-up actions • Escalate complex or unresolved issues to management and developers • Communicate with sales and account management teams about customer issues, support needs, and satisfaction • Provide proactive guidance to prevent recurring problems and improve system reliability • Maintain proficiency and required certifications on AccuWeather TV graphics systems • Maintain working knowledge of AccuWeather and other meteorological data • Test new software versions using current customer configurations and coordinate customer upgrades • Provide remote customer training on system operation, new features, and troubleshooting procedures • Travel occasionally to customer sites to install and configure systems, verify operation, and provide training • Support sales efforts by demonstrating AccuWeather TV products remotely and at customer sites and trade shows • Identify customer needs for upgrades, additional systems, or training and communicate opportunities to sales or account management • Provide technical training, guidance, and mentorship to new staff and sales team members • Coordinate support coverage during travel and other scheduled activities • Perform other duties as assigned

🎯 Requirements

• At least one year of professional experience supporting PC or Mac computers, software, or hardware required • Relevant education or extensive technical training may be considered in place of employment experience • Strong customer service skills • Ability to troubleshoot software and hardware problems, prioritize competing requests, and follow issues through to resolution • Ability to communicate technical information clearly to customers and colleagues with varying levels of technical knowledge • Ability to read and interpret instructions, technical documentation, procedural and policy manuals, and customer communications • Strong organizational skills and attention to detail • Ability to work independently while collaborating with support staff, sales, management, and developers • Availability to participate in assigned 24/7 on-call coverage, including evenings, weekends, and holidays • Ability and willingness to travel occasionally for demonstrations, installations, training, and trade shows • Experience with broadcast systems, graphics systems, or meteorological data preferred • Extended periods of work at a computer workstation using a keyboard and mouse • Ability to occasionally stand, walk, and lift or move equipment weighing up to 25 pounds • Specific vision abilities including color vision, close vision, and ability to adjust focus

🏖️ Benefits

• Remote support setting available • Reasonable accommodation for individuals with disabilities • Equal employment opportunity • Occasional travel for product demonstrations, system installations, customer training, and trade shows

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