Founding Content Lead

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🔥 0 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 15%

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Ace Waves

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Seed Round on 2025-09

Artificial Intelligence • SaaS • B2B

Ace Waves is a SaaS company that builds AI agents which autonomously resolve customer support tickets and take real actions inside existing business systems to reduce support costs and unlock revenue. Their agents integrate with helpdesk, CRM, order management, billing, and payment tools and handle complex, multi-step cases end-to-end (refunds, subscription changes, order disputes) across chat, voice, email and social in 90+ languages. The platform emphasizes traceability and security, uses a proprietary "Agent Graph" to coordinate specialized agents, and offers forward-deployed delivery and pre-trained agents for fast time-to-live for ecommerce, DTC, marketplaces, subscriptions, gaming and telco customers.

📋 Description

• Own the full content lifecycle, including strategy, ideation, and production • Drive content distribution and reach, not just publishing • Own and manage the content budget • Produce content across formats and channels • Build and grow owned channels and audience • Own and develop the content voice and tone • Uphold consistency, clarity, and quality across all content • Partner with GTM and product teams on content creation • Optimise content for search and AI discovery • Work directly with the CEO and leadership on high-impact GTM decisions • Build Ace Waves’ content engine to reach the right audiences and support global expansion

🎯 Requirements

• 5+ years in B2B SaaS content marketing with a sales-led GTM motion • Background in a fast-growing tech startup • Distribution-first approach; ownership of content reach and distribution • A network that can be activated to get content seen • Hands-on creator who has built a content engine • Ability to develop original ideas beyond the standard playbook • Excellent written and spoken English • Proof that content drove leads or pipeline, with a portfolio to demonstrate it • Experience in customer service, customer support, or the CX tools space is an advantage • Background in conversational or agentic AI is an advantage • Experience building a personal passion project and audience is an advantage

🏖️ Benefits

• Compensation benchmarked to the local market and discussed early in the process • Flexible location and remote collaboration from anywhere within the European Union and the United Kingdom • Flexible on-site, hybrid, or fully remote models • Equal opportunity employment

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