Technical Support Assistant

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4 days ago

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ALT Telecom

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Telecommunications • B2C • eCommerce

ALT Telecom is a telecommunications company offering residential, corporate, and institutional internet services. They provide high-quality connectivity options, including WiFi 6 routers available for rental and free installation services. ALT Telecom also emphasizes customer support, offering 24/7 assistance and various internet speed plans to meet the needs of their clients.

201 - 500 employees

Founded 2011

📡 Telecommunications

👥 B2C

🛍️ eCommerce

📋 Description

• Manage and monitor (end-to-end) technical tickets and incidents opened with carriers and partner providers. • Establish and maintain active, strategic communication with Operations managers and leadership via phone and other channels to perform follow-ups and ensure prioritization and the resolution status of critical tickets. • Apply proactivity and a systems-oriented perspective when monitoring processes to ensure smooth operations and efficient resolution of routine faults. • Develop, propose, and track the implementation of preventive and corrective action plans aimed at optimizing workflows and reducing the volume of future incidents. • Provide data-driven insights to operational leadership by identifying trends, critical bottlenecks, and opportunities for continuous service improvement.

🎯 Requirements

• Bachelor's degree (in progress or completed) in Business Administration, Management Processes, Information Systems, Computer Engineering, or related fields. • Knowledge of networking and a strong affinity for technology. • Basic understanding of telecommunications. • Availability to work a 12 x 36 shift schedule (12 hours on, 36 hours off).

🏖️ Benefits

• Health insurance • Dental insurance • Education assistance • Meal allowance • Life insurance