Integration Engineer, Cloud Priority Support

Job not on LinkedIn

October 2

Apply Now

Receive Emails with Similar Jobs

Acronis

WebsiteLinkedInAll Job Openings

Cybersecurity • SaaS • Enterprise

Acronis is a global leader in cyber protection, offering integrated solutions for data backup, cybersecurity, and disaster recovery for businesses and service providers. The company is recognized for its comprehensive security capabilities, including managed detection and response (MDR), AI-powered email and cloud application security, and advanced endpoint management. Acronis also provides training and certifications for managed service providers (MSPs), enhancing their cybersecurity skills and knowledge.

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $250M Private Equity Round on 2022-07

📋 Description

• Provide remote technical support for Acronis products, focusing on API/Integration usage • Resolve technical incidents across software, networking and hardware environments • Act as subject matter expert for Acronis API/Integrations and handle API-related cases • Troubleshoot, collaborate with Engineering, QA, DCO and Product Management to resolve issues • Write scripts for internal and external use (Python, API, Powershell) • Build and maintain strong customer relationships and communicate to customer satisfaction • Stay abreast of cloud, storage, virtualization, business applications and other technological advancements • Interact with various departments to analyze and resolve problems and submit bug reports • Mentor junior staff, provide technical guidance and review technical results • Develop documentation for installation, upgrades, support, and compatibility issues

🎯 Requirements

• Speaks Spanish (job intro states Spanish speaker) • Fluent English required (verbal and written, Upper Intermediate minimum) • Spanish or Portuguese fluency is a plus • 2+ years experience with API headers and requests and troubleshooting API issues • Experience working with 1st and 3rd party integrations to a SaaS product • Network troubleshooting experience (Wireshark, tcpdump, iperf) • Proficiency deploying/configuring services: DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers • Windows Server experience: gather and analyze Windows logs and dumps; Procmon and Process Explorer • Business applications experience: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers • Strong communication skills and customer focus • Ability to describe technical issues in detail and prioritize time-sensitive issues • Passion for troubleshooting and finding efficient solutions • Would be a plus: 2+ years applicable industry experience, Linux experience, Virtualization experience, MSP experience • Submit resume and application in English