Director, Operational Excellence

🕒 September 4

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ACT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1959

📚 Education

🤝 Non-profit

💰 $30k Grant - ACT on 2022-01

Education • Non-profit

ACT is a nonprofit organization that administers the ACT college admissions test and provides K–12 and workforce assessments, test prep, college- and career-planning resources, and related online services. It offers paper and computer-based testing, accommodations, score reporting, research for educators and institutions, and tools aimed at helping students prepare for college and career success.

📋 Description

• Own delivery execution for assigned product and process initiatives impacting Operations, from intake through launch and transition to business-as-usual • Translate product roadmaps and strategic initiatives into integrated project plans with milestones, deliverables, and success criteria • Identify operational requirements, dependencies, and constraints and incorporate them into delivery plans • Manage cross-team dependencies and sequence work to reduce delivery risk and bottlenecks • Identify, track, and escalate delivery risks and issues related to scope, timing, capacity, or operational readiness • Partner with functional leads to define mitigation plans and drive timely resolution • Maintain visibility of risks, impacts, and decisions for leadership stakeholders • Establish and maintain project management governance, templates, and reporting cadence to support consistent portfolio delivery • Develop and lead operational excellence initiatives using Lean, Six Sigma, Kaizen, or similar methodologies • Map current-state processes, identify root causes of inefficiency, waste, and quality gaps, and design future-state processes • Establish and monitor KPIs and metrics to track process performance and quantify improvement impact • Build and mature a Continuous Improvement program, including training and coaching for staff • Drive standardization of best practices and process documentation across business units • Conduct cost-benefit analyses and build business cases to justify improvement investments

🎯 Requirements

• At least 7 years of progressively responsible project management experience in complex, cross-functional environments and with technology projects • Experience leading business process improvement or operational excellence initiatives using Lean, Six Sigma, or equivalent methodology • Experience leading initiatives during organizational change or transformation • Experience working across cross-functional teams • Ability to manage and prioritize multiple projects simultaneously • Proven track record of delivering projects on time and within scope, with measurable operational improvements • Strong facilitation and stakeholder management skills • Ability to balance structure with flexibility while guiding teams through shifting priorities • Excellent written and verbal communication skills • Experience with project management tools such as Jira • Experience with process mapping tools such as Visio or Lucidchart • Bachelor's degree in Business, Project Management, Operations, Technology, or related field, or equivalent combination of education and experience • Experience with digital transformation or system implementations preferred • Project management certification such as PMP or PMI-ACP is a plus • Lean Six Sigma certification is a plus • Experience building or leading a PMO or Continuous Improvement office is a plus • Applicants must be authorized to work in the U.S. without the need for visa sponsorship • Finalists must undergo a criminal background check as a condition of employment

🏖️ Benefits

• Company paid life insurance • Medical insurance • Dental insurance • Vision insurance • Flexible health and dependent spending accounts • 401(k) retirement savings with company match • Paid holidays • Paid time off • Training and coaching for staff at all levels • ACT invests in a variety of experiences for team members to strengthen connections, explore ideas, learn from customers, and celebrate success