Technical Support Engineer

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3 days ago

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Action1

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SaaS • Cybersecurity • Enterprise

Action1 is a cloud-native autonomous endpoint management platform that automates cross-OS (Windows, macOS) and third‑party application patching, vulnerability detection and remediation, and remote software deployment across distributed networks without requiring VPN or domain join. The platform provides continuous patch compliance and reporting (PCI, HIPAA, SOC 2, CIS, etc. ), MSP/MSSP-focused services, APIs and PowerShell automation, and real-time scalability for enterprise environments to reduce cyber risk and operational costs.

51 - 200 employees

Founded 2018

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• **Key responsibilities:** • - Provide timely, efficient technical support with prompt responses to customer inquiries. • - Troubleshoot and resolve customer issues via phone and other communication channels. • - Follow up with customers post-troubleshooting to ensure full product functionality. • - Collaborate with the engineering team to address complex technical challenges. • - Work closely with the product team, incorporating customer feedback into product improvements. • - Build and maintain an internal knowledge base with useful guides and solutions. • - Continuously refine and enhance the customer support process for better efficiency. • - Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. • - Participate in customer meetings when needed to troubleshoot and resolve issues directly.

🎯 Requirements

• **An ideal candidate will:** • - Have strong expertise in Microsoft Windows operating systems. • - Ability to identify and troubleshoot failed patch installations. • - Be familiar with PowerShell scripting and able to understand basic scripts. • - Proficiency in Mac OS and/or Linux platforms. • - Demonstrate knowledge of software deployment and configuration using install switches. • - Be skilled in reading, writing, modifying, and backing up the Windows registry. • - Have previous experience in technical support or customer service roles. • - Possess excellent problem-solving and communication skills, working effectively with customers and internal teams. • - Have solid experience troubleshooting software issues across various environments. • **Would be a plus:** • - Experience with patch management solutions. • - Ability to analyze and interpret logs and event data. • - Knowledge of Windows Group Policy configuration and management. • - Familiarity with Windows servers and server management. • - A basic understanding of the Windows Security model and related protocols.

🏖️ Benefits

• **What we offer:** • - Engaging challenges and opportunities to solve real-world problems. • - Continuous professional growth and learning with cutting-edge technologies. • - A stable income, flexible working hours, and opportunities for advancement. • - A supportive and collaborative team of skilled professionals. • - A remote-first culture, offering flexibility and work-life balance. • **Join Action1 and be a driving force behind our success!**