Community Care Specialist

🕒 August 6

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Action Property Management

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Action Property Management is a company specializing in providing comprehensive property management services with a focus on homeowner associations (HOAs). Based in Irvine, California, they offer customized plans that include innovative solutions for community management, encompassing both residential and urban developments, large-scale communities, new developments, and hotel residential properties. With over 35 years of experience, they emphasize building strong relationships with HOA boards and homeowners to ensure community engagement and thrive within the properties they manage. The company's approach is characterized by employing experienced professionals, state-of-the-art technology, and a commitment to maintaining high standards of transparency and customer service.

📋 Description

• Receive incoming calls while following scripts and meeting standards, handling 60–80 calls per day • Listen to and appropriately process voicemails • Handle resident chats • Process emails from managers, vendors, and homeowners • Create work orders and relay them to vendors or managers • Return phone calls according to company policy • Take detailed messages, relay information, and enter notes • Communicate with managers about requests requiring special attention • Follow relevant Community Care standard operating procedures • Perform other tasks necessary for smooth operation of the Community Care Department • Assist clients and vendors with maintenance requests, accounting questions, and general questions via phone, chat, and email

🎯 Requirements

• At least 18 years of age • High school diploma or equivalent • General knowledge of Microsoft Outlook • General knowledge of office equipment, including a personal computer • Minimum typing speed of 30 words per minute • At least 2 years of experience in a customer service call center environment • High level of customer service, sound judgment, problem-solving skills, and ability to multitask in a fast-paced environment • Ability to read and interpret operating and maintenance instructions and procedure manuals • Ability to speak and enunciate clearly over the telephone • Excellent written communication skills • Personable, outgoing, and enthusiastic personality • Self-motivated and able to work independently • Quiet designated work area and fast internet • Availability to work any assigned shift between 7am and 6pm PST • Ability to sit for prolonged periods at a desk and work on a computer • Constant use of a telephone and headset

🏖️ Benefits

• Competitive pay • Career growth and advancement opportunities • Medical insurance • Dental insurance • Vision insurance • Pet insurance • 401(k) with company match • Life and disability support for qualifying team members • Paid vacation hours for qualifying team members • Paid sick time for qualifying team members • Company-observed holidays for qualifying team members • Investment in infrastructure, technology, training, and tools