Client Success Manager

Job not on LinkedIn

October 24

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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AdhereHealth

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SaaS • B2B • Healthcare Insurance

AdhereHealth is a healthcare technology and services company that delivers whole-journey medication adherence, medication therapy management (MTM), and value-based care solutions for health plans, PBMs and other risk-bearing organizations. Combining proprietary SaaS analytics (the Adhere Platform), predictive modeling, omnichannel outreach and a nationwide clinical telepharmacy team, AdhereHealth targets social determinants of health to improve adherence, HEDIS/Star Ratings, and reduce medical and pharmacy costs through outcomes-based engagements.

201 - 500 employees

Founded 2006

☁️ SaaS

🤝 B2B

⚕️ Healthcare Insurance

📋 Description

• Responsible for owning the overall client relationship • Establish and maintain long-lasting relationships with clients, acting as their trusted advisor • Proactive and strategic approach to develop insightful relationships with clients and their stakeholders • Monitor client health and make data driven decisions that support strategic account planning, improve retention rates, and identify growth opportunities • Manage the end-to-end renewal process, identify opportunities for upselling and cross-selling additional services to enhance the client experience • Work cross-functionally with Sales, Client Data Services, Product, Marketing, Analytics and Clinical Navigation teams to ensure a unified approach to client success

🎯 Requirements

• Bachelor’s degree required, master’s degree preferred • 3-5 years of direct client-facing experience, as an account manager or CSM, with a proven track record of growing client value over time • Background in healthcare technology, health plans, or health benefit industries

🏖️ Benefits

• Health insurance • Paid time off