Customer Service Representative I – 2nd Shift

Job not on LinkedIn

🕒 2 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdvaCare Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🏥 Healthcare

🤝 B2B

☁️ SaaS

Healthcare • B2B • SaaS

AdvaCare Systems is a Midwest-based durable medical equipment (DME) provider that rents, sells, distributes, and services specialty medical equipment for hospitals, long-term care, hospice, and assisted-living facilities. The company operates 30+ distribution centers across IL, IN, MI, MO, OH, TN, and WI and offers 24/7/365 availability with STAT and sub-4-hour delivery, white-glove setup and technician training, and a customer portal (ClickDME) for real-time dashboards, reporting, and inventory management.

📋 Description

• Serve as the first point of contact for AdvaCare’s internal and external customers • Answer phones in a friendly, professional, customer-centric manner • Schedule deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice providers • Act as a customer liaison regarding product availability, equipment assessments, and equipment troubleshooting • Serve as the primary point of contact for customer service-related issues

🎯 Requirements

• Empathy, passion, and enthusiasm for helping those in need • Strong attention to detail • Ability to multitask across multiple web-based order entry platforms • Strong written and verbal communication skills • Ability to compose clear, concise messages via email and instant message • Ability to speak clearly and articulately when working with internal and external customers on the phone • Strong computer/systems skills (Microsoft Office Suite, etc.) • Access to home office setup • Availability for initial full-time training Monday through Friday, 8:00 am to 4:30 pm CST for approximately 4 weeks • Availability to work 12:30 pm–9:00 pm CST Monday through Friday after training

🏖️ Benefits

• Competitive starting pay • Robust PTO plan • Health insurance • Dental insurance • Vision insurance • Supplemental insurance offerings • 401k plan with company match • All hardware (computer, monitors, etc.) needed to work from home will be provided