Cloud Services Support Analyst

🕒 July 2

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Advanced Solutions International, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

🤝 B2B

🤝 Non-profit

💰 Venture Round on 2022-01

B2B • Non-profit • Software

Advanced Solutions International, Inc. is a company dedicated to providing innovative solutions tailored for non-profit organizations. Their flagship product, iMIS, is recognized as a top association management software, facilitating effective member engagement and organizational performance. ASI also offers various platforms like Clowder and TopClass, aimed at enhancing mobile engagement and learning management for associations.

📋 Description

• Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure) • Supporting/administering/maintaining all Hosting customer backup/restore processes • Supporting/administering/maintaining Hosting infrastructure monitoring systems • Supporting/administering/maintaining all system security related issues • Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary • Azure Automation User account administration for all Hosting customers • Azure SQL database management/administration activities for Hosting customers as necessary • SQL Managed Instance management/administration activities for Hosting customers as necessary • SQL Server database management/administration activities for Hosting customers as necessary • Upgrading iMIS implementation to latest release as necessary • Supporting ASI initiatives as necessary/required • Administering Hosting Issues Management queue as necessary • Participating in quarterly Departmental and Corporate BSC reviews • Managing attainment of personal BSC initiatives • Completing yearly professional development initiatives • Mentoring team members as necessary • Addressing Hosting Issues Management queue items in a timely fashion and close as required • Participating in Hosting On Call program • Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management

🎯 Requirements

• 3-5 years of IT/Cloud experience delivering and supporting technology solutions • Microsoft Azure Administration • iMIS systems management experience • Good oral, written, analytical, and people skills • Ability to work independently in a fast-paced technology environment • Azure SQL administration skills • Azure Automation • Zendesk Ticketing system • Understanding of ASP .NET and related technologies • Understanding of IIS technologies • Understanding of virtualization technologies • Strong Microsoft operating system and applications knowledge • Basic iMIS knowledge • Some after hours and weekend work is required to support product upgrades and on call Hosting support.

🏖️ Benefits

• Generous Paid Time Off • Optional Private Medical Insurance • Wellness Benefits • Retirement Pension Plan • Opportunities for Professional Growth and Development • Volunteer Time Off • Study Leave • Flexible remote working