Director, Client Executives

🕒 November 4

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 18%

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• Open for 9 days.
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AffirmedRx, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

📋 Description

• Lead, coach, and develop the Client Executive team responsible for strategic client relationships, contract economics, renewal strategy, and performance guarantees • Set team priorities, workload distribution, account assignments, engagement cadence, relationship plans, business reviews, and renewal timelines • Establish and monitor performance goals tied to retention, renewal, and expansion outcomes; conduct 1:1s, pipeline reviews, and performance management • Build career pathing and bench strength within the Client Executive function • Own executive-level relationships with key benefits consultants and brokers and execute consultant-relations strategy • Educate consulting firms on AffirmedRx's clinical and financial value proposition • Coordinate with Clinical Consultants and Analytics on plan-performance reporting supporting renewals and RFPs • Own retention and renewal performance for strategic accounts and personally engage in major, high-risk, or high-value renewals • Guide trend-management recommendations, financial performance narratives, and renewal projections • Identify and manage upsell and expansion opportunities across strategic accounts • Support RFP responses and growth pursuits tied to existing clients • Serve as escalation point for strategic accounts and coordinate issue resolution with Client Management, Clinical, PCA, and Operations • Partner on account tiering, book-of-business rebalancing, and resourcing decisions • Represent account ownership in cross-functional planning with Operations, Clinical, Sales, and Marketing • Maintain current CRM records for strategic accounts and ensure consistent handoffs • Contribute to client onboarding and account-transition playbooks • Provide input on organizational design, staffing, and career-ladder development

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered • 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment • 3+ years directly leading and developing a team of account executives, account managers, or client success professionals • Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts (3,000+ covered lives) • Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers • Strong understanding of PBM economics, contract structures, and performance guarantees • Excellent executive presence and communication skills, with the ability to represent AffirmedRx credibly to C-suite client and consultant audiences • Experience within a transparent, pass-through, or PBM-optimizer client-success organization • Familiarity with account tiering/segmentation models (e.g., single point of contact vs. dual ownership) • Experience leading a team through organizational change or scaling • Willingness to travel 20-30%

🏖️ Benefits

• Competitive compensation, including health, dental, vision and other benefits • Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes • Culture where people thrive and the team/business thrives

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