Enterprise Program Administrator

Job not on LinkedIn

November 8

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $30 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

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Agilent Technologies

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Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

📋 Description

• Work with assigned customers, service vendors, and others as the need arises to meet the customer's service requirements • Schedule Preventive Maintenance and repair services • Ensure service requests are acted on in a timely manner • Respond to customer requests and inquiries • Recommend vendors • Administer procurement functions • Report costs • Schedule on-site repair for contract, warranty, and trade requests • Schedule all Preventive Maintenance and Compliance Services • Maintain and use accurate coding standards to ensure data accuracy • Communicate with the customer to clearly identify and set expectations • Address any expectation issues • Keep customers updated on the status of their calls • Handle customer feedback and communication • Communicate with and lead schedules with 3rd party service providers • Develop customer relationships, often requiring tact, persuasion, and negotiation skills • Initiate partner concern to Support Management of Customer issues • Solve a variety of problems varying in complexity, involving multi-departments • Report and supervise 3rd party delivery and costs • Recommend improvements that meet needs and requirements

🎯 Requirements

• Degree or equivalent combination of education and experience • At least 3+ years of meaningful experience for entry to this level • Experience using Customer Database Systems • Previous experience working in a GMP environment (Preferred but not required) • Knowledge of GxP guidelines and requirements (Preferred but not required) • Vital planning and interpersonal skills • Previous experience scheduling service events • Excellent communication skills • Proven efficiency working in a team environment • Proven ability to optimally advise the actions of others • Ability to work with team members remotely • Excellent keyboarding skills and knowledge of PC applications -- including Microsoft and SAP products • Must align with all customer site access requirements, including GMP training and medical requirements • Shown ability to adjust quickly to process and policy changes • Must be available for occasional travel, including overnight training and other Agilent activities.

🏖️ Benefits

• Eligibility for bonus • Stock options