Business Analyst – ServiceNow

🕒 September 11

🇺🇸 United States – Remote

💵 $145k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AHEAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

💰 $5.7M Venture Round - AHEAD on 2024-05

Consulting • Artificial Intelligence • Enterprise

AHEAD is a technology consulting and systems-integration firm that accelerates digital transformation by engineering integrated solutions across infrastructure, applications, data, and security. The company specializes in AI transformation and AI-enabled infrastructure, data platform and platform/workload modernization, secure and resilient architectures, operational excellence, and managed services including IT lifecycle and procurement (AHEAD Hatch) and hardware integration (AHEAD Foundry). AHEAD delivers end-to-end services from strategy and financial consulting to build and run operations, partners with major cloud and infrastructure vendors (AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, Rubrik, etc. ), and serves enterprise clients across industries such as healthcare, financial services, manufacturing, retail, and public sector.

📋 Description

• Utilize extensive business process expertise and experience to define and design customer solutions using the ServiceNow platform • Ensure development efforts are well documented and delivered with quality • Own the overall outcome of projects • Coordinate with stakeholders to gather requirements • Translate business requirements into technical specifications • Assist with client demos, working sessions, and workshops • Maintain documentation and Knowledge articles • Contribute to projects and programs addressing future concepts, products, and technologies • Serve as the single point of contact for sprint work for other BA/BPCs on the team • Help direct more junior team members • Assist with managing SDLC-related ceremonies

🎯 Requirements

• Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform • Strong functional knowledge of multiple ServiceNow suites in addition to ITSM • Able to discuss business requirements on integrations between ServiceNow and third party tools • Certified System Administrator preferred • Prior development and/or architecture experience strongly preferred • Strong presentation skills • Strong project and situational awareness • Strong communication skills • Strong attention to detail • Strong customer service skills • Self-starter • Able to travel of at least 25%

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Cross department training and development • Sponsoring certifications and credentials for continued learning • Diversity and inclusion groups, including Moving Women AHEAD and RISE AHEAD