NOC Engineer, Level 2, Mobile/Telco

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September 2

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Airalo

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Telecommunications • Technology • Travel

Airalo is the world's first eSIM store that provides digital SIM cards (eSIMs) to travelers in over 200 countries and regions globally. The company offers an innovative solution to avoid high roaming charges by allowing users to purchase and activate eSIMs via its app, ensuring instant connectivity without the need for physical SIM cards. Airalo caters to various travelers by providing local, regional, and global eSIMs with transparent, prepaid pricing plans, supported by 24/7 customer service. The platform also supports partnership through APIs and offers incentives such as referral credits. Airalo represents a modern approach to global mobile connectivity, making it an essential tool for frequent travelers.

51 - 200 employees

📡 Telecommunications

📋 Description

• As a Level 2 NOC Engineer, you’ll go beyond day-to-day monitoring to handle escalations that require deeper technical expertise. • This role blends advanced troubleshooting, provisioning process exposure, and OSS/automation skills to strengthen service reliability. • You will support Level 1 engineers, collaborate with engineering teams, and contribute to process and tool improvements that make our NOC smarter and more resilient

🎯 Requirements

• Proven experience as a NOC Engineer or in a similar role, with a strong track record of resolving complex technical issues. • Solid understanding of telecom and network principles, including mobile core concepts and eSIM technology. • Familiarity with API integrations and monitoring tools. • Proficiency in scripting/automation (e.g., Python, Bash) to streamline NOC activities. • Ability to interpret technical logs and system outputs. • Strong problem-solving skills and ability to work effectively under pressure. • Good communication skills for coordination with teams and external partners.

🏖️ Benefits

• Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits