User Retention Specialist

🕒 June 22

🌐 Spain, United Kingdom – Remote

🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote

💵 £58.8k - £84.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airalo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

✈️ Travel

Telecommunications • Technology • Travel

Airalo is the world's first eSIM store that provides digital SIM cards (eSIMs) to travelers in over 200 countries and regions globally. The company offers an innovative solution to avoid high roaming charges by allowing users to purchase and activate eSIMs via its app, ensuring instant connectivity without the need for physical SIM cards. Airalo caters to various travelers by providing local, regional, and global eSIMs with transparent, prepaid pricing plans, supported by 24/7 customer service. The platform also supports partnership through APIs and offers incentives such as referral credits. Airalo represents a modern approach to global mobile connectivity, making it an essential tool for frequent travelers.

📋 Description

• Develop and execute user retention strategies with cross-functional teams • Conduct data analysis to identify retention patterns, trends, and improvement areas • Analyze customer behavior, engagement metrics, and churn rates • Execute targeted retention campaigns using CRM and retention tools with personalized messaging and behavioral triggers • Optimize customer journeys to increase engagement, loyalty, and repeat purchases • Develop and refine customer segmentation strategies based on behavior, demographics, and preferences • Tailor retention initiatives and messaging for different user segments • Track and analyze churn rate, customer lifetime value, and repeat purchase rate • Generate regular reports and identify areas for improvement • Conduct A/B tests and experiments on retention initiatives • Optimize campaigns, messaging, and tactics using data-driven insights • Monitor industry trends, best practices, and emerging retention technologies

🎯 Requirements

• 4+ years of extensive experience in user retention • Proven track record developing and implementing successful user retention strategies in performance-focused businesses • Strong understanding of churn prevention, win-back campaigns, loyalty programs, personalized recommendations, and engagement tactics • Proficiency with CRM and retention tools such as Clevertap, Braze, MoEngage, or similar platforms • Ability to execute retention campaigns, segment customers, and analyze data • Excellent analytical skills and ability to interpret complex datasets and make data-backed recommendations • Experience analyzing user behavior, segmentation, and retention metrics • Enthusiasm for staying current with industry trends, best practices, and emerging technologies • Prior experience in tech, travel, or telecommunications industry (good to have) • Clevertap experience (good to have) • Broad awareness of how user acquisition and retention work together (good to have) • Comfortable communicating in English in meetings and asynchronously

🏖️ Benefits

• Fully remote work by design • Full-time, permanent employment • Spain employment via Deel (employer of record) • Benefits package (link provided) • Flexible work culture • Trust, ownership, and freedom to work without unnecessary bureaucracy • Work-life balance • Opportunities to learn and take on new challenges • Equal-opportunity employer • Reasonable accommodations throughout the interview process for individuals with disabilities