Senior Infrastructure Engineer – Observability

November 7

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Aircall

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Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

📋 Description

• Own and evolve Aircall’s monitoring, alerting, and observability stack. • Work cross-functionally with backend, front end, and infrastructure teams. • Ensure systems are transparent, measurable, and continuously improving in reliability and performance. • Develop comprehensive observability best practices. • Collaborate strategically with engineering teams to enhance overall system reliability and performance. • Automate monitoring setup and provisioning. • Improve alerting hygiene and effectiveness. • Train and empower product teams.

🎯 Requirements

• 3-5 years of experience in observability within SRE, DevOps, or platform engineering roles. • Strong hands-on experience with Datadog (dashboards, monitors, synthetics, logs, APM, RUM). • Proficiency with Terraform or other Infrastructure-as-Code tools. • Solid understanding of Kubernetes, microservices, and cloud infrastructure (EKS, Lambda, RDS, S3, AWS networking). • Familiarity with distributed tracing and OpenTelemetry concepts. • Strong scripting skills (Python, Bash, or similar). • Experience defining and managing SLIs/SLOs and service-level observability frameworks. • Excellent collaboration and communication skills; you can work with both engineers and non-technical stakeholders.

🏖️ Benefits

• Competitive salary package & benefits • Work-life balance is important at Aircall • Fast-learning environment • Entrepreneurial and strong team spirit • Promoting active inclusion within our business