Head of Customer Success

Job not on LinkedIn

🕒 4 days ago

🇬🇧 United Kingdom – Remote

💵 €140k - €170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Albatross

WebsiteAll Job Openings

- employees

🤖 Artificial Intelligence

☁️ SaaS

🏪 Marketplace

Artificial Intelligence • SaaS • Marketplace

Albatross is a company building perception models and a real-time discovery platform that interprets user behavior sequences (not just text) to predict intent and serve instant, personalized recommendations. Their SaaS-like offering exposes APIs (catalog, events, prediction) to power discovery surfaces across marketplaces and e-commerce sites, regenerating recommendations continuously and making new listings discoverable within minutes. In production across marketplaces in 12 countries, Albatross reports 3+ billion requests/month, 50+ million users/month, and orchestration of 150+ million products; customers include Wallapop and OfferUp with reported engagement and conversion uplifts. The company emphasizes small, fast transformer-based perception models, real-time embeddings, and publishes research on cold-start and real-time recommendation problems.

📋 Description

• Own every customer relationship after signature as the senior point of contact for CPOs, VPs of Data, and VPs of Engineering • Run every pilot to a live A/B test in seven weeks, measured uplift, and contract conversion • Ensure customers use the platform's four primitives and configured components rather than custom code • Own renewals, upsells, customer QBRs, and expansion across marketplaces • Own customer support with one front door, fast answers, and proactive incident communication • Hire, build, and lead the Deployment Strategist team across Europe and the US • Build the deployment playbook and transition deployments from founders and data scientists to the Deployment Strategist team • Turn customers into references through case studies, press releases, and executive references • Drive deployment speed, customer adoption, retention, and revenue growth

🎯 Requirements

• Experience deploying a SaaS or API product into enterprise customers • Experience building a customer success, deployment or solutions function from zero at a startup • Experience running functions on metrics including time to live, pilot-to-contract conversion, and net revenue retention • Experience owning renewals and expansion for enterprise customers, with demonstrable results • Experience hiring and leading a technical, customer-facing team • Technical ability to read an A/B test, understand the data a model needs, and guide analysis • Ability to move fast, avoid overpromising, control scope, and iterate toward strong results • Ability to remain calm and effective during production incidents • Experience with marketplaces, e-commerce, search, personalisation or recommendation products is a strong plus, not a must • Willingness to travel • Eligible to work in Europe

🏖️ Benefits

• Equity, four-year vesting, one-year cliff • Full remote flexibility across Europe • Variable compensation of €40k–€60k at target

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume