Enterprise Customer Success Manager

🕒 October 30

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

AlertMedia

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

📋 Description

• Build strong relationships with enterprise customers • Evaluate customer risk management and proactively drive retention through value propositions and best practices • Support adoption, cross-sell, and upsell opportunities for existing accounts • Manage personal touchpoints and ongoing customer experiences • Conduct Quarterly Business Reviews highlighting realized value and communicating recommendations and new features • Consult with customers on data automation options and support configurations for matrixed organizations • Own cross-functional coordination and serve as the internal point of accountability for accounts • Maintain executive alignment and account visibility through proactive updates and timely escalation • Respond to customer inquiries thoughtfully and promptly • Track product developments and inform or train customers • Communicate software requirements to product management • Manage Gainsight and Salesforce data for the book of business • Contribute to AlertMedia’s culture, values, and vision

🎯 Requirements

• 3+ years’ experience as a Customer Success Manager • 1–2+ years’ experience supporting Enterprise customers in a CSM role • Desire to work with demanding, multi-national customers • Established CSM who is self-motivated and customer-focused • Salesforce and Excel required • Gainsight nice to have • Outstanding verbal and written communication skills • Strong listening skills with the ability to work with a variety of customer profiles • Excellent project management skills with proven ability to prioritize • Strong analytical, negotiation, and creative problem-solving skills • Proven ability to work with business development, software development, and product management teams • Desire and ability to learn and be coached • Must have existing authorization to work in the U.S. without visa sponsorship now or in the future

🏖️ Benefits

• Competitive base salary + Company-wide bonus program • Generous and flexible time off and parental leave policies • Health benefits — Medical, Dental, Vision and Life Insurance are 100% paid for employees • 401K with generous company match • Amazing rewards and incentives • Commitment to community service with opportunities to give back • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails • Ongoing career development opportunities through the Learning & Development team

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume