Senior Customer Success Manager – Non-Qualified Defined Contribution

🕒 October 21

🤠 Texas – Remote

🤠 Texas – Remote

💵 $135k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Define solutions and support complex deliverables tied to non-qualified defined contribution plan administration • Consult with external clients and internal teams to influence decisions and solutions • Leverage non-qualified plan expertise to drive revenue growth • Partner with internal business and product leaders to define strategy and non-qualified plan product development • Communicate Alight’s point of view on non-qualified defined contribution plan administration • Identify and drive process improvements in current non-qualified plan administration • Develop and oversee an internal training curriculum for colleagues • Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices • Consult and present to external executive leaders on non-qualified plan design, administrative considerations, and legislative developments • Monitor market trends, legislative changes, and emerging technologies • Partner with product and technology teams to identify investment opportunities • Prepare and present non-qualified solutions and strategies in new client sales meetings • Identify and define non-qualified plan needs during new plan implementations • Create and facilitate colleague training • Predict, identify, and communicate risks related to non-qualified plan design • Consult on best practices, delivery models, and participant education • Measure and improve operational processes and drive adoption of improvements

🎯 Requirements

• 5+ years of experience in non-qualified defined contribution plan administration • 5+ years of experience managing client relationships • Demonstrated technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A • Demonstrated project management and organizational skills, with the ability to effectively manage competing priorities in a dynamic environment • Strong communication and relationship-building skills, with the ability to collaborate and influence stakeholders at all levels • Demonstrated ability to achieve business objectives and contribute to organizational goals • Proven experience leading initiatives and participating in strategic planning efforts • Ability to anticipate client needs based on retirement plan expertise and market insights • Experience working with third-party vendor platforms • Must have work authorization in the United States that does not now or in the future require visa sponsorship

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Occasional travel to physical office locations may be required

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