Behavioral Health Navigation Team Manager

🕒 2 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $88k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Provide direction and process compliance to Behavioral Health Engagement teams • Participate in Behavioral Health/Medical Ally interviews and recruiting • Oversee onboarding and provide a consistent training process • Identify training and process gaps and provide ongoing staff support and training • Identify efficiency improvements and address key business issues • Develop and monitor departmental and individual performance metrics and establish plans to meet goals and KPIs • Collaborate with QA teams to increase departmental quality • Participate in clinical conferences with vendors and payers to maximize employer and health-plan support services • Support Sales and Account Management with clinical training for clients and vendor partners • Oversee weekly rounds and ensure weekly huddle content accuracy • Perform call assessments and coaching sessions to ensure a consistent participant experience • Complete bi-annual performance reviews with Behavioral Health/Medical Allies and Leads • Participate in leadership duties and service delivery leadership meetings • Adhere to confidentiality and HIPAA requirements • Fulfill additional responsibilities assigned to support operational and financial success

🎯 Requirements

• Registered Nurse with a BSN or higher, Licensed Clinical Social Worker, or Licensed Independent Clinical Social Worker • Clinical license in good standing • Experience in a call center and case management • Proper phone skills and etiquette • Clinical setting experience providing direct patient and family support from diagnosis through treatment • Experience communicating medical information to non-medical audiences • Proficient computer and internet navigation skills • Experience working with digital/internet media and interest in exploring new information technology • Proficient with Microsoft Word, Excel, PowerPoint, and Outlook • Excellent written and verbal communication skills • Ability to multitask while providing excellent customer service • Comfort working in a fast-paced, evolving operation • Dedication to high-quality, professional customer service • Enthusiasm and ability to work independently and in a team environment • Must meet Alight’s work authorization requirement without now or future visa sponsorship • Successful completion of a background check if offered employment • Must conduct virtual interviews on video

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Potential to work within a growing worldwide organization • Reasonable accommodations for the hiring process and disabilities • Bonus and/or incentive eligibility determined by role and level