Strategic Program Manager, Implementation

🕒 November 4

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Lead highly complex implementation programs and strategic customer onboarding engagements • Serve as senior implementation lead for strategic customer relationships • Drive implementation strategy and execution across multiple programs and stakeholder groups • Coordinate dependencies, mitigate operational risks, and support scalable delivery practices with cross-functional teams • Analyze implementation challenges and develop mitigation and resolution strategies • Develop and refine project management methodologies, communication practices, reporting frameworks, and delivery processes • Coordinate internal teams and external stakeholders on timelines, deliverables, risks, and customer readiness • Oversee implementation schedules, onboarding milestones, and project portfolios • Facilitate executive-level project discussions with customer leadership and internal stakeholders • Address customer concerns and align implementation execution with business objectives • Coordinate issue escalation and resolution activities • Lead operational improvement, automation, and process optimization initiatives • Mentor implementation program managers • Collaborate on capacity planning, portfolio management, and delivery forecasting • Contribute to organizational implementation strategy and delivery methodologies

🎯 Requirements

• 6–10 years of experience leading complex implementation programs, enterprise customer onboarding initiatives, project delivery portfolios, or client-facing operational programs within SaaS, fintech, banking technology, or related environments • Experience managing strategic customer engagements and cross-functional delivery initiatives • Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience • Advanced expertise managing complex implementation programs and strategic customer onboarding initiatives • Ability to analyze and resolve operational, delivery, and stakeholder challenges across cross-functional implementation environments • Experience leading large-scale implementation portfolios involving multiple teams, dependencies, and customer stakeholders • Strong project governance, scheduling, risk management, and escalation management skills • Ability to influence operational strategy, implementation methodologies, and delivery best practices • Exceptional written and verbal communication skills with experience supporting executive-level customer interactions • Experience developing scalable implementation processes, reporting frameworks, and operational improvements • Strong leadership, organizational, analytical, and customer relationship management skills • Must be eligible to work in the US for full-time employment; employment sponsorship unavailable

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture

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