ServiceNow Solutions Architect – V

🕒 July 29

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Alliant Insurance Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 $690M Debt Financing - Alliant Insurance Services on 2019-10

Insurance • B2B • Consulting

Alliant Insurance Services is a leading insurance broker and risk-management firm that provides property & casualty, employee benefits, reinsurance, claims assistance, underwriting, and industry-specific risk solutions. The company offers consulting and customized services across sectors such as healthcare, energy, transportation, real estate & hospitality, public entities, and more, and is ranked among the largest insurance brokers in the U. S. (noted as the #4 largest U. S. broker and the largest privately owned broker). Alliant emphasizes risk management, benefits consulting, disaster response, and specialty solutions for commercial clients.

📋 Description

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization. • Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance. • Engage C-suite (CIO, CTO, CFO, business unit leaders) and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management. • Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications. • Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements. • Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories. • Ensure solution alignment with enterprise architecture, business needs, and platform best practices. • Review technical design documents, data models, and integration patterns for quality and compliance. • Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes. • Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs. • Assess existing ServiceNow instances; recommend remediation and optimization strategies. • Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions. • Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomes. • Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodology.

🎯 Requirements

• Bachelor's degree in computer technology or equivalent combination of education and experience • Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus) • Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent) • ServiceNow Certified Technical Architect (CTA) • Certified Master Architect (CMA) • Enterprise Architecture Certification • Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI. • Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling • Ability to manage delivery teams (5-50 people across functional and technical disciplines)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development