ServiceNow Solutions Architect – Senior

🕒 July 30

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Alliant Insurance Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 $690M Debt Financing - Alliant Insurance Services on 2019-10

Insurance • B2B • Consulting

Alliant Insurance Services is a national insurance brokerage and risk-management firm that provides property & casualty insurance, employee benefits consulting, reinsurance, claims assistance, disaster preparedness and recovery, captive insurance, and a range of industry-specific risk solutions (e. g. , agribusiness, aviation, construction, cyber, energy, healthcare, real estate & hospitality, transportation). The firm emphasizes benefits consulting and human capital services in addition to traditional brokerage, and positions itself as a full-service advisor for commercial clients. Alliant is one of the largest brokers in the U. S. , noting roughly $5. 7B in revenue and $55B+ in premiums, and is ranked among the top brokers nationally and globally.

📋 Description

• Responsible for leading the design and delivery of transformational platform implementations • Partner directly with IT leadership, ServiceNow developer teams, and business stakeholders to translate organizational imperatives into scalable, value-driven ServiceNow solutions • Engage with implementation partners, participate in internal governance boards, and work across IT and business functions to drive platform adoption and sustainable value realization • Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization • Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance • Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management • Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications • Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories • Ensure solution alignment with enterprise architecture, business needs, and platform best practices • Review technical design documents, data models, and integration patterns for quality and compliance • Lead scope management, risk mitigation, and escalation resolution on complex implementations

🎯 Requirements

• Bachelor's degree in computer technology or equivalent combination of education and experience • Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery • Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent) • ServiceNow Certified Technical Architect (CTA) • Certified Master Architect (CMA) • Enterprise Architecture Certification • Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules • Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling • Ability to manage delivery teams (5-50 people across functional and technical disciplines) • Skilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization • Knowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development