Support Engineer

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November 5

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Allium

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Allium provides on-chain data infrastructure products ranging from managed blockchain databases, enriched data schemas, to real-time alerting capabilities.

2 - 10 employees

📋 Description

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka) • Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance. • Collaborate with engineering to investigate bugs, identify patterns, and ship fixes. • Develop internal tools and scripts to automate troubleshooting and improve customer response times. • Write clear documentation and knowledge base articles for customers and internal teams. • Partner with the GTM and product teams to translate customer pain points into actionable insights. • Participate in daily syncs to discuss ongoing issues, progress, and improvements.

🎯 Requirements

• Fluency in SQL — you can confidently write, optimize, and debug complex queries. • Experience providing technical support for a SaaS or data product. • Familiarity with APIs, data connectors, and ETL tools. • Comfort with scripting or automation in Python, Bash, or similar languages. • Strong understanding of Linux environments and command-line tools. • Excellent communication and documentation skills — you can explain complex concepts simply. • A proactive, empathetic approach to customer relationships. • The ability to work independently and take full ownership of issues from report to resolution. • Bonus Points • Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools. • Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.). • Experience in debugging API or integration issues across cloud environments. • Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.). • Experience with message queues and event buses (Google Pubsub, Kafka, etc).

🏖️ Benefits

• Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents