Alloha Fibra
Telecommunications • B2C • B2B
Alloha Fibra is a leading internet service provider in Brazil, boasting the fourth largest number of fiber optic subscribers in the country with 1. 6 million clients. They offer high-speed FTTH (Fiber to the Home) connections across all regions, serving both residential and business customers. The company aims to promote digital and social inclusion while ensuring high standards of quality and customer service through a diverse workforce of over 5,000 employees.
5001 - 10000 employees
📡 Telecommunications
👥 B2C
🤝 B2B
Technical Support Operator – PWD Affirmative Action
Job not on LinkedIn
October 24
🗣️🇧🇷🇵🇹 Portuguese Required
Alloha Fibra
Telecommunications • B2C • B2B
Alloha Fibra is a leading internet service provider in Brazil, boasting the fourth largest number of fiber optic subscribers in the country with 1. 6 million clients. They offer high-speed FTTH (Fiber to the Home) connections across all regions, serving both residential and business customers. The company aims to promote digital and social inclusion while ensuring high standards of quality and customer service through a diverse workforce of over 5,000 employees.
5001 - 10000 employees
📡 Telecommunications
👥 B2C
🤝 B2B
📋 Description
• Provide technical support via phone, chat, and IVR (interactive voice response). • Identify, analyze, and resolve issues related to services and equipment. • Log support interactions in the system and track tickets until resolution. • Escalate requests to the appropriate teams when necessary. • Ensure customer satisfaction throughout the support process.
🎯 Requirements
• High school diploma or equivalent • Basic knowledge of computers and internet networks • Good verbal and written communication skills • Availability to work on a rotating shift schedule
🏖️ Benefits
• Medical insurance • Dental insurance • Meal allowance • Life insurance • Transportation voucher • Giga Inclusion – Assistance for dependents of employees with disabilities (PWD) • Total Pass • Birthday day off • Extended maternity (180 days) and paternity (20 days) leave • Psicologia Viva (available for Amil health plan members) • Course platform on the intranet • Tour House: 5% to 12% discounts on airfare, hotel bookings, and car rentals • Movida: 10% discount on daily rental rates • Samsung Partnerships Portal
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