Digital Product Manager – Claims Digital Experience

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Contribute to defining, delivering, and managing the lifecycle of one or more digital products in Allstate’s product portfolio • Support strategic product vision, product discovery, roadmaps, and backlog to maximize customer and enterprise value • Identify assumptions and validate them using product discovery techniques • Work closely with Business Architects and key stakeholders on go-to-market and communications strategies • Support the Use My Protection customer journey across the claims journey using modern technology • Apply Human-Centered Design and Design Thinking practices to understand customer and employee needs and generate ideas and features • Define and drive strategic direction and vision for the digital product • Measure and communicate results and recommend product or experience opportunities to leaders • Participate in discovery and test-and-learn activities • Analyze data and work to recommend product and process enhancements • Use customer feedback, market analysis, and data gathering to inform product and experience strategy • Contribute to short- and long-term strategies for the Use My Protection journey • Own the product backlog, including authoring, testing, and accepting stories • Facilitate digital product inceptions with appropriate KPIs and iterative deliverables • Negotiate iterative delivery and sequencing within the backlog

🎯 Requirements

• Legal right to work in the UK for employment at Allstate • Allstate is not providing sponsorship for this vacancy • Minimum of 4 years’ experience conducting product scoping, discovery, and framing • Minimum of 4 years’ experience owning and managing a product backlog using agility or similar tools • Minimum of 1 year’s experience with customer-facing applications/products • Experience with Agile methodologies • Experience developing and delivering product value via an enterprise-level XP framework • Experience with claims technologies is desirable • Experience identifying emerging trends in AI/ML technologies driving strategic innovation is desirable • No supervisory duties

🏖️ Benefits

• Competitive annual salary • Corporate bonus scheme • Pension scheme • Annual performance-related pay reviews • Life assurance and income protection • Flexible working options • Hybrid working • Private medical and dental insurance • Access to an employee assistance programme • Discounted gym membership • Two paid volunteering days each year • Cycle to work scheme • Continuous Learning Hub • Tailored learning paths, certifications, and mentoring opportunities