Incident Operations Commander

🕒 September 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Command critical incidents end to end from declaration to mitigation. • Run the incident bridge and keep responders focused on reducing customer and partner impact. • Classify and reassess incident severity as facts develop. • Identify, page and escalate the appropriate owning teams and business decision-makers. • Protect engineering and technical support responders from stakeholder interruptions. • Serve as the single source of truth for the partner communications team on impact, severity and timing. • Run high-fidelity follow-the-sun handoffs across regions. • Maintain an accurate incident timeline during the incident. • Schedule blameless retrospectives with named owners and timeboxes after mitigation. • Ensure follow-up actions have accountable owners, priorities, categories and service-level deadlines. • Identify opportunities to automate incident coordination using decision trees and AI. • Escalate insufficient postmortem analysis to SRE.

🎯 Requirements

• 4+ years commanding or co-commanding high-severity incidents in a production engineering, SRE or technical operations environment. • Ability to direct technical responders under pressure without writing the fix. • Ability to make and defend severity and escalation decisions and take charge without waiting to be asked. • Ability to read a dashboard and judge whether impact has stopped. • Clear communication with engineers, executives and partner-facing stakeholders. • Ability to hold other teams accountable across reporting lines. • Ability to thrive in a follow-the-sun model with clean cross-region handoffs. • Understanding of FinTech concepts and the trust stakes of API-driven financial platforms. • Experience using AI tools and agentic automation to reduce manual toil and speed up response. • Willingness to work a regional coverage window as part of a global 24x7 Incident Commander roster. • Formal incident command training such as ITIL, Major Incident Management or crisis management (nice-to-have). • Experience with modern incident management and on-call platforms (nice-to-have). • Experience writing severity rubrics, decision trees, escalation matrices, runbooks or incident playbooks (nice-to-have). • Experience commanding game days, tabletop exercises or incident simulations (nice-to-have). • Experience partnering with problem management or reliability programme functions (nice-to-have). • Online securities trading, capital markets or another regulated, market-hours-sensitive domain experience (nice-to-have).

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card