Content Support Analyst

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November 20

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AlphaSense

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Artificial Intelligence • Finance • Enterprise

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

1001 - 5000 employees

Founded 2011

🤖 Artificial Intelligence

💸 Finance

🏢 Enterprise

💰 Debt Financing on 2022-06

📋 Description

• Research & Analysis: Discover new sources of content available on the web to augment our content offering. • Content Onboarding & Maintenance: Review content processing alerts, verify and upload company presentations and other content, configure new web scraping jobs, maintain existing scraping jobs, define requirements for quality reports. • Troubleshooting Content Issues: Bring new ideas and concepts forward to develop innovative ways of troubleshooting issues. • Content Support: As a subject matter expert, responsible for 3rd level support, addressing content-related inquiries, escalate when necessary, raise tickets, and track issues. • Coordinate with content providers: Proactively follow up to resolve issues timely. • Content Flow Monitoring & Reporting: Track processing state, and generate reports. • Documentation: Create, update, and document content onboarding processes. • Quality Assurance and Quality Control: Review documents for property categorization and tagging across our processing pipeline of content.

🎯 Requirements

• Outstanding oral and written communication skills • 0-4 years of data entry and/or data maintenance experience. • A high aptitude and willingness to learn. • Knowledge of MS Office, Google Suite, Linear, Notion, Creation of SOPs • Ability to distill and explain complex issues in simple terms • Effective time management and task prioritization when under pressure • Ability and interest to work independently. • Must be able to work a late shift to support the U.S. revenue team. • Bachelor’s Degree. • Experience with financial information / data and analyst workflows • Experience managing content aggregation processes (Optional/Strong Plus). • Experience processing documents published by companies (presentations, filings, press releases, transcripts) (Optional/Strong Plus). • Experience configuring web crawl jobs (structured or unstructured data sets) (Optional/Strong Plus).

🏖️ Benefits

• AlphaSense is an equal-opportunity employer. • We are committed to a work environment that supports, inspires, and respects all individuals. • Reasonable accommodation for qualified employees with disabilities.