Expert Systems Engineer, Citrix Virtualization

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September 30

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Altera Digital Health

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Healthcare Insurance • SaaS • Enterprise

Altera Digital Health is a company focused on providing innovative healthcare IT solutions. They aim to improve healthcare delivery by offering adaptable and secure EHR systems such as Paragon Denali and Sunrise. Their offerings are tailored for rural, community, and mid-market hospitals, as well as multi-specialty and multi-site practices. The goal of Altera Digital Health is to enhance clinical workflows and healthcare outcomes while keeping financial goals in mind. With a commitment to innovation, transparency, and human-centered design, the company aims to make healthcare more understandable, navigable, and implementable.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• Implement and support enterprise-level Citrix environments • Install, configure, and maintain Citrix servers and ADCs and related systems • Identify opportunities to standardize, enhance, and automate existing processes • Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems • Serve as third level escalation for Citrix support and troubleshooting • Engage in technical problem solving across multiple technologies • Participate in on-call 24X7 support and rotating shifts • Perform other duties and special projects as assigned • Coach and mentor junior team members and provide leadership • Complete root cause analysis and problem management and share with team members • Conduct knowledge transfer to improve overall team education level • Take ownership of assigned tasks and provide project updates

🎯 Requirements

• 7 years of experience as Citrix Virtualization engineer/administration with responsibilities including assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users • Preferably experience in a healthcare environment • One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V), Citrix Certified Expert - Virtualization (CCE-V), Citrix Certified Professional - Networking (CCP-N) • Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure • Possess a detailed understanding of architectural dependencies of Citrix technologies • Experience in Microsoft Azure Cloud • Experience with ITSM tools such as ServiceNow • Team Player with proven communication, organizational, and strong interpersonal skills • Self-motivated, with keen attention to detail and excellent judgment skills • Must have excellent writing and communication skills • Ability to prioritize and drive to results with a high emphasis on quality • Must have the ability to identify and instill industry best practices • Ability to translate complex technical information into understandable business language • Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required • Technical certifications