Senior Implementation Consultant – Healthcare IT

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November 7

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Altera Digital Health Canada

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Healthcare Insurance • SaaS

Altera Digital Health Canada is a company focused on improving healthcare by providing IT solutions for hospitals and healthcare systems. They offer various electronic health record (EHR) products such as Sunrise, Paragon, and TouchWorks EHR. Their solutions aim to enhance clinical workflows, manage documentation, and ensure compliance. The company also provides services like cloud hosting, managed services, and technical support to help healthcare facilities achieve better patient care and financial outcomes.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba. • Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs). • Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients. • Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation. You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format. • Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project. • Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets. • Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle. • Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster successful project delivery.

🎯 Requirements

• Bachelor’s degree or equivalent years of experience required. • 2+ years of hands-on healthcare IT implementation and configuration experience • Strong, demonstrated functional knowledge of an EMR/EHR system • Specific expertise in Altera Sunrise EMR (Core or Ambulatory) is preferred. Experience with Epic or Meditech is also valued if coupled with deep knowledge of essential clinic workflows (e.g., registration, scheduling, clinical documentation). • Must have experience working as part of a formal implementation project team that has successfully rolled out EMR systems. • Clinical background preferred (SME who has rolled out clinics). • Technical background, i.e. background in SQL or SSRS reporting preferred. • Proven client presentation experience; strong written and oral communication skill set, with the ability to communicate effectively with diverse stakeholders (technical resources to executive leadership). • Project management experience; skilled at managing numerous key priorities simultaneously during a long-term (e.g., 12-month) implementation cycle. • History of taking on roles, tasks, and projects where quickly learning new information is required; a "quick study."

🏖️ Benefits

• Health insurance • Flexible work arrangements