Customer Success Manager, EMEA

🕒 September 28

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AltoVita

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏨 Hospitality

✈️ Travel

📦 Logistics

💰 Series A on 2022-12

Hospitality • Travel • Logistics

AltoVita is a comprehensive corporate accommodation platform that simplifies the process of booking and managing extended stays for business travelers. Offering over 7 million vetted housing options worldwide, from serviced apartments to hotels, the platform caters to various corporate needs including business travel, global mobility, and group bookings. With its user-friendly interface and technology-driven solutions, AltoVita aims to enhance the travel experience by providing personalized, sustainable accommodation options for companies of all sizes.

📋 Description

• Deliver strategic account management to enterprise clients and relocation management partners across EMEA • Support in devising consultative approaches based on client needs and requirements, including technology, cost-savings, and workflow/experience optimisation • Achieve high client satisfaction rates through positive evaluations and increased NPS scores • Represent AltoVita at industry and client events across EMEA • Collect and analyse client performance data and present key findings during monthly reporting and QBR sessions • Proactively contribute to strategic design of innovative solutions for clients • Contribute to clients’ full adoption of AltoVita’s technology and product • Maintain proactive, transparent, solutions-oriented communication, particularly during critical issues, escalations, or service-impacting events • Ensure client communications about timelines, deliverables, incidents, and resolutions align with contractual SLA commitments and internal operational standards • Drive internal cross-functional alignment across Sales, Product, Hospitality Growth, Customer Success, and Finance • Support inbound sales and share-of-wallet growth • Assist with onboarding new clients in EMEA • Organise frequent in-person visits to clients’ offices and meet key stakeholders across all levels • Identify opportunities to support clients globally

🎯 Requirements

• 5+ years of experience in corporate housing, global mobility or relocation is a must • Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others) • Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients • Fast learner, problem solver • Frequent travel is required for this position • Consistent and proactive communication is a core requirement of this role • All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times

🏖️ Benefits

• Incredible opportunities for growth and career advancement • A fully-remote working environment • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more • A work-from-home allowance to get your home-office set up • A generous vacation package so you can recharge or explore

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