Bilingual Customer Experience Specialist

Job not on LinkedIn

🕒 5 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Certus

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

📋 Compliance

🛍️ eCommerce

Education • Compliance • eCommerce

Certus is an online education company that provides a wide range of training courses focused on workplace safety, driver safety, professional certifications, and continuing education. The company offers over 300 online courses that customers can access anytime, anywhere using their phone, tablet, or computer. Certus aims to support professional development and compliance through accessible online training solutions to a wide audience across various states in the U. S. They offer corporate solutions and prioritize customer service with a 4. 7 out of 5 star rating from customers.

📋 Description

• Resolve customer questions and issues via phone, chat, and email in English and Spanish • Educate customers on self-service options • Follow up promptly when a resolution needs more investigation and keep customers informed • Troubleshoot common browser and internet issues and escalate complex cases • Track patterns and surface emerging trends to the team • Maintain a professional, positive demeanor in every customer interaction • Meet interaction-handling metrics, including response time, handle time, and after-contact work • Show up reliably and communicate proactively when unable to do so

🎯 Requirements

• Fluent in English and Spanish (required); preference for native English speakers • Active listener with a positive, high-energy approach to helping people • Creative problem solver comfortable thinking on your feet and learning quickly • Self-starter who takes initiative and follows tasks through to completion • Strong written and verbal communication skills with solid typing ability • Comfortable multitasking across multiple software platforms simultaneously • Detail-oriented and organized • Familiarity with common browsers, including Chrome, Safari, and Edge, and basic internet concepts • Microsoft Office Suite experience (preferred) • Ability to work 11:30am–8pm ET or 8:30am–5pm PT • Must live in the United States

🏖️ Benefits

• Room to grow — build skills and advance your career with us • Growth and change mindset — and a desire to have fun while doing great work