Loyalty Consultant – Business Consultant

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🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

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Antavo Loyalty Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 Series A on 2022-11

Consulting • Marketing • Travel

Antavo Loyalty Cloud is a company that specializes in providing innovative, AI-powered loyalty program technology solutions. Their platform supports a wide range of loyalty program types, including tiered, gamified, and influencer referral programs, designed to optimize customer engagement and improve key performance indicators (KPIs) for businesses. Antavo’s solutions are API-centric, enabling seamless integration with existing customer relationship management (CRM), marketing automation, and e-commerce platforms. This technology is particularly beneficial for retail, eCommerce, financial services, and fashion industries, among others. Antavo is dedicated to continuous innovation, reinvesting a significant portion of their revenue into platform development. They offer resources such as ebooks, a loyalty blog, and other educational tools, positioning themselves as leaders in the loyalty technology industry.

📋 Description

• Lead loyalty concept workshops with new customers • Design loyalty concepts covering objectives, member value proposition, earning and burning mechanics, tiers, rewards, benefits and member journeys • Close gaps in customer-provided concepts before discovery and implementation • Review existing loyalty program performance and design • Recommend practical changes, including new mechanics, tier and benefit adjustments, engagement campaigns or full relaunches • Define program success KPIs and help customers measure them • Work with Customer Success on accounts needing a fresh direction • Join pre-sales meetings and RFP activities as the loyalty subject-matter expert • Help prospects understand strong loyalty programs and Antavo’s out-of-the-box capabilities • Support consulting engagement scoping and estimation • Run functional deep-dive sessions and translate concepts into detailed functional requirements and business rules • Map requirements to Antavo capabilities, identify gaps and agree workarounds or change requests • Act as functional owner of loyalty logic throughout implementation • Manage customer engagements independently or lead implementation teams with technical colleagues • Cover planning, timelines, status updates and scope changes • Create membership journeys and visuals illustrating customer experience and loyalty logic • Validate that delivered solutions reflect agreed concepts and business needs • Monitor loyalty market trends and best practices • Build reusable concept templates, benchmarks and best-practice materials • Share customer insights with the Product team to help shape the Antavo platform

🎯 Requirements

• 3–5 years of hands-on experience in loyalty or CRM strategy, on the consultancy, brand or loyalty technology side • Proven experience designing new loyalty programs and improving existing ones, from concept to launch • Strong understanding of loyalty mechanics: points, tiers, rewards, benefits, referrals, gamification and member journeys • Hands-on experience turning business needs into detailed functional requirements, user stories or specifications for implementation teams • Experience managing customer projects or leading an implementation team, ideally in a SaaS environment • Enough technical understanding to discuss data flows, events and APIs with engineers and customer IT teams; no coding required • Commercial thinking and ability to connect program design to retention, frequency, spend and customer lifetime value • Comfort working with program data and KPIs • Excellent workshop facilitation and presentation skills • Ability to explain complex loyalty logic simply, in writing, conversation and visually • Good organizational and time-management skills and ability to handle several customers at once • Familiarity with Jira or similar project tracking tools • Professional written and verbal English • Positive, collaborative and proactive approach • Nice to have: experience with a loyalty management platform • Nice to have: experience in retail, fashion, sporting goods, beauty, hospitality or travel loyalty programs • Nice to have: experience with paid membership, coalition or multi-brand/multi-market programs • Nice to have: experience modeling program economics, reward costs and point liability • Nice to have: experience writing business requirements or user stories • Nice to have: familiarity with e-commerce platforms such as Shopify or Magento and marketing CRM/automation platforms such as Salesforce, Braze or Emarsys • Nice to have: SaaS company or customer-facing consulting experience • Nice to have: additional European language

🏖️ Benefits

• Great remuneration package with bonuses • AntavoCare health/mental health insurance benefit • Opportunity to quickly advance in your career • Flexible working hours • Company retreats • Remote-first work environment • International team environment • Strong team support • No dress code • Career growth and development opportunities

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