Customer Success Manager

🕒 October 5

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Anteriad

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anteriad is a company specializing in B2B data solutions and marketing services. They offer a wide range of services to enhance marketing strategies, including Audience Identification and Activation, Demand Generation, BDR and SDR-as-a-Service, and Analytics and Intelligence. The Anteriad Marketing Cloud provides a platform for programmatic advertising and content syndication, helping companies optimize their multi-channel marketing efforts. Certified as a top data provider, Anteriad's data solutions aim to drive customer acquisition, improve ROI, and support AI-powered marketing strategies. They are recognized for high data quality and transparency, catering to global clients who seek to enhance their marketing effectiveness with data-driven insights and strategies.

📋 Description

• Provide post-sale support for customer inquiries involving content syndication, display advertising, and data services • Become an expert in the operational process from initial quote through campaign completion and wrap-up generation • Serve as a bridge between sales, operations, and customers • Act as an internal and external client-facing resource for account-related questions • Work with India and US Operations teams to provide customer support and insights • Identify and escalate situations requiring urgent attention • Partner with sales to develop strategies that improve customer success and grow investments • Use Salesforce, Qlik, and proprietary platforms in daily work • Support all products sold to non-enterprise and enterprise customers • Understand customer motivations and improve service campaigns over time • Execute and present reports, including check-ins, campaign summaries, and QBRs • Assist Customer Success, Sales, Marketing, Operations, and Management teams with support and projects • Use SFDC cases to track campaign status and support pre-sales activities • Report to the Director, Customer Success

🎯 Requirements

• 5+ years of related experience in providing support • Experience in a demand generation and/or direct database marketing environment preferred • Experience with database products and services is essential • Exceptional communication skills • Strong team orientation • Skill in marketing integrated online and offline data-driven solutions • Ability to work independently without constant direction or supervision • Self-motivated with a strong work ethic • Strong oral and written communication skills • Ability to learn quickly and adapt to changing landscapes • Strong problem analysis and problem-solving competencies • Ability to interact well with team members • Ability to learn and operate SaaS platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud • Must be located in the MST or PST time zones

🏖️ Benefits

• Work from home • Flexible PTO • Training & development with unlimited access to Percipio LMS • Mix of collaborative & independent work • Community outreach via Anteriad Cares, encouraging staff to volunteer • Professional mentoring program with career guidance from leadership • Great benefits for you and your family • Comprehensive medical (choice of 3 plans), dental and vision coverage • Company-paid short-term disability, long-term disability and life insurance • Optional supplemental life, accident and critical illness insurance plans • 401K with company match • Flexible PTO and generous holiday schedule • Fully paid primary caregiver leave (12 weeks) and parental bonding leave (2 weeks)

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