Messaging & Collaboration Engineer

🔥 11 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Public Education, Inc. (APEI)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

📚 Education

👥 B2C

Education • B2C

American Public Education, Inc. (APEI) is a mission-driven, for-profit higher education services provider that delivers affordable, innovative degree and certificate programs to working adults, military service members and veterans, nurses, and other professionals. Through its wholly owned subsidiaries — American Public University System (American Public University and American Military University), Rasmussen University, and Hondros College of Nursing — APEI offers online, on-campus and workplace education focused on career-oriented programs and public service communities. The company is headquartered in Charles Town, West Virginia and emphasizes accessibility and support for adult learners and the military community.

📋 Description

• Engineer, administer, and support enterprise messaging and collaboration platforms, including Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business • Design and implement secure, scalable service configurations, technical standards, and platform enhancements aligned with business, security, compliance, and operational requirements • Troubleshoot complex and escalated issues involving mail flow, calendars, meetings, chat, file sharing, permissions, federation, client connectivity, and service integrations • Manage and improve service configurations for users, groups, mailboxes, distribution lists, shared mailboxes, retention settings, external collaboration, and related platform capabilities • Engineer and maintain security and compliance controls, including access policies, retention, auditing, message protection, information protection, and eDiscovery capabilities, in partnership with Security and Legal or Compliance teams • Monitor service health, capacity, performance, and availability; lead technical investigation of incidents and recurring problems; and implement corrective and preventive improvements • Plan and execute platform updates, migrations, integrations, tenant changes, pilots, and adoption initiatives with testing, change control, communication, and rollback planning • Develop reusable PowerShell automation and reporting to improve administrative accuracy, consistency, visibility, and efficiency • Create and maintain architecture diagrams, technical standards, operating procedures, configuration documentation, knowledge articles, and support guidance • Partner with identity, security, network, endpoint, service desk, application, and vendor teams on reliable services and cross-functional projects • Provide technical guidance and communicate service issues, risks, changes, and resolutions to employees, technical teams, and stakeholders • Evaluate platform capabilities, usage and adoption trends, support data, and licensing considerations to recommend improvements that increase collaboration effectiveness and return on investment

🎯 Requirements

• Three or more years of experience engineering, administering, or supporting enterprise messaging and collaboration services • Hands-on experience with Microsoft 365 and Exchange Online in a managed enterprise environment, including mail flow, recipient management, service configuration, and troubleshooting • Working knowledge of Microsoft Teams, SharePoint Online, OneDrive for Business, email routing, DNS records, authentication, identity, and access management • Experience designing or implementing collaboration platform enhancements, migrations, integrations, or significant production changes • Working knowledge of security and compliance concepts such as retention, eDiscovery, auditing, data loss prevention, information protection, external sharing, and privileged access • Experience troubleshooting complex service issues, performing root cause analysis, and managing changes in a production environment • Ability to use PowerShell or another scripting language for administration, reporting, and automation • Ability to translate business and technical requirements into secure, supportable platform designs and implementation plans • Strong customer service, communication, documentation, prioritization, and problem-solving skills, with the ability to work effectively across technical and business teams • Preferred: experience with Microsoft Purview, Exchange hybrid environments, Microsoft Entra ID, third-party messaging gateways, email authentication technologies, and collaboration integrations • Preferred: experience with service monitoring, Microsoft 365 usage reporting, adoption analysis, or license optimization • Bachelor's degree in information technology, computer science, or a related field preferred; equivalent combination of education and relevant experience considered • Relevant Microsoft messaging, collaboration, security, or cloud certification preferred

🏖️ Benefits

• Full-time remote work • Equal opportunity employment and nondiscrimination protections • Compensation and benefits information available upon request for eligible residents of states with designated pay transparency requirements

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