Technical Support Specialist

Job not on LinkedIn

October 9

Apply Now

Receive Emails with Similar Jobs

Aperia

WebsiteLinkedInAll Job Openings

Fintech • Compliance • SaaS

Aperia is a leading provider of compliance, consultancy, and customer intelligence solutions in the payments industry. With over 20 years of experience, Aperia offers a range of services including risk management, compliance tools, customer intelligence platforms, and solution development tailored for financial services, regulatory, and healthcare sectors. The company specializes in optimizing customer experiences and enhancing efficiency through advanced technology, such as their PCI Apply 4. 0 and VisionWeb products. Aperia aggregates data from various sources to deliver actionable insights while ensuring security and data integrity across millions of transactions. Their extensive service portfolio ensures clients become security compliant and efficient in their operations.

201 - 500 employees

💳 Fintech

📋 Compliance

☁️ SaaS

📋 Description

• Troubleshoot and resolve: Lead the investigation and resolution of customer issues across robotic vision systems, automation cells, and network environments. • Simulate and reproduce: Recreate customer issues in our Forge environment to confirm root causes and test fixes before deployment. • Collaborate and escalate: Partner with Engineering and Product teams to report bugs, define root causes, and recommend permanent solutions. • Document and share: Create clear, searchable troubleshooting guides and knowledge base articles that make future support faster and easier. • Automate and improve: Pilot AI-driven tools for diagnostics, analysis, and log parsing — reducing response times and increasing accuracy. • Build trust: Communicate clearly and empathetically with customers throughout each incident, ensuring transparency and confidence in every interaction.

🎯 Requirements

• 2-4 years of experience in technical support, or comparable field service experience • Strong troubleshooting skills across mechanical, electrical, or software systems. • Confidence diagnosing complex issues using logs, simulations, or test setups. • Excellent communication skills — clear, calm, and customer-focused under pressure. • Proficiency with tools like Jira, Hubspot, or similar ticketing systems. • Experience with machine vision, robotics, or industrial automation systems. (Bonus) • Familiarity with AI-based diagnostics or predictive maintenance tools. (Bonus)

🏖️ Benefits

• Equity for every employee - you share in what we build • Comprehensive health, dental, and vision coverage • A chance to make a difference • Straightforward Compensation, Real Growth