Customer Services Operator

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Appello UK

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Appello UK is a UK-based telecare and personal alarm provider delivering monitoring, digital telecare equipment, and emergency call handling to support elderly and vulnerable people to live safely and independently. Operating Appello and Careline365, the company provides large-scale remote monitoring and contact-centre services for housing providers, local authorities, care organisations and private customers, with hundreds of thousands of active connections and calls each year.

📋 Description

• Deliver excellent customer service across phone, email and internal systems • Communicate professionally and empathetically with customers, including vulnerable individuals • Accurately maintain customer records and complete a range of administrative tasks • Follow established processes, service standards and timescales • Handle sensitive information confidentially and comply with GDPR and other requirements • Identify and escalate safeguarding concerns in line with company procedures • Work collaboratively with colleagues and adapt to changing priorities • Contribute to service improvements and report activities

🎯 Requirements

• Genuine desire to help the community • Empathetic and attentive to customer needs • Great communicator with exceptional attention to detail • Appetite to learn new skills and use initiative in problem solving • Ideally experience in a customer facing role (face to face or over the phone) • Advantageous to have experience in a similar call centre role • Good general standard of education • Competent in Microsoft office including Excel, Word and Outlook

🏖️ Benefits

• 217 hours annual leave increasing to 231 with length of service (pro rata) • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more • 24/7 employee assistance programme • Family and friends’ discounts on our services & products • Pension Scheme, up to 4% Company matched