Senior IT Systems Engineer

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November 9

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appNovi, Inc (A Fenix24 Company)

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Cybersecurity • SaaS • B2B

appNovi, Inc (A Fenix24 Company) is a cybersecurity and cyber-resilience company that focuses on rapid breach recovery, ransomware restoration, and managed protection services. Operating under the Fenix24 brand, the company combines breach response expertise, recovery guarantees, asset and resiliency software, and proactive security assessments to help enterprise and professional organizations minimize downtime and restore operations quickly after incidents. appNovi serves regulated industries such as legal, financial services, healthcare, manufacturing and technology, and provides both software and incident response services.

1 - 10 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

📋 Description

• Workstream Leader: Assist the Cell Major in management of client engagements by providing programmatic oversight of engagement workstreams during client engagements; Monitor and allocate engineering resources for engagement success; Communicate and coordinate internal and external staffing needs to maintain budget efficiency. • Client-Facing Responsibilities: Act as backup point of contact for client team, attend client-facing collaboration rooms; Direct and monitor technical restoration progress for engagements; Document new troubleshooting processes and assist in the development of client-specific processes. • Reporting and Documentation: Provide daily updates on status of client engagements to stakeholders; Analyze metrics for utilization, productivity, and engagement tracking. • Regional and International Support: Provide technical support for client engagements in the U.S., EMEA, and APAC regions, ensuring operation across various time zones.

🎯 Requirements

• Competent level skill in Routing/Switching: Recall port configs, assign relevant port parameters; Implement static routing and troubleshoot existing route tables; Find devices based on ARP/MAC tables. • Advanced level skills in VMware: Perform most tasks but need assistance with advanced troubleshooting; Build hosts and vCenter servers from scratch; Perform most tasks related to virtual guests. • Advanced level skills in Firewall: Export logs for forensics from most firewall vendors; Configure and restrict traffic across S2S tunnels and VPNs; Configure VPN including AD Authentication and MFA integration. • Advanced level skills in Backups: Rebuild and install backup servers, reimport pre-existing configurations, and configure new jobs with guidance. • Advanced level skills in Hyper-V: Fully rebuild a Hyper-V environment, including storage, networking, host and virtual machines, and network configurations. • Advanced level skills in SAN/NAS: Rebuild LUNs and ISCSI initiators, perform advanced troubleshooting. • Proficient level skills in Active Directory: Troubleshoot all issues with Active Directory features and domain controller roles; Fully understand Site and services and able to re-create trusts; Fully configure and sync Entra ID with basic troubleshooting; Fully reconfigure additional roles that are installed. • Expert level skills in XDR/EDR: Deploy and manage EDR across all supported platforms; Analyze alerts and adjust protection settings from the cloud console; Troubleshoot collection failures.

🏖️ Benefits

• Internal and external learning & development opportunities, including career advancement • Scheduled & flexible PTO programs • Family friendly programs- Care packages • Regular team building events • Competitive compensation & benefits including: • Private health insurance • Mental health and wellness programmes • Company-matched pension scheme • Life insurance and income protection insurance • Monthly fitness/gym membership allowance