Junior Engineer

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Appointedd

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Angel Round on 2018-07

SaaS • B2B • eCommerce

Appointedd is the world's most flexible online booking system that empowers businesses with advanced scheduling software to power appointments and events. It offers features such as flexible calendar management, omnichannel customer journeys, event management, and powerful analytics and reporting. Designed for both small businesses and large organizations, Appointedd allows for unlimited bookings, automated customer communications, and customizable booking tools. It is ideal for enterprises in retail, financial services, professional services, automotive, beauty, and recruitment industries. With high-level security and compliance, open API integrations, and 24/7 support, Appointedd aims to optimize business operations by saving time and increasing revenue through frictionless customer engagement and impactful insights derived from its reporting suite.

📋 Description

• Bug Triage & Issue Resolution: Support the end-to-end triage process for incoming bugs and technical issues, helping to prioritise by severity and customer impact. • Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required. • Contribute to fast, high-quality resolutions to maintain product stability and customer confidence, with support from senior engineers. • Customer-Facing Technical Support: Act as a technical point of contact for customer issues, helping to diagnose problems related to API integrations, webhooks, and data workflows alongside senior colleagues. • Communicate clearly with non-technical and technical stakeholders, translating complex issues into understandable updates and next steps. • API & Webhooks Support: Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures. • Internal Tooling & Automation: Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency. • Observability & Monitoring: Use and contribute to our observability platform for log correlation and error monitoring. • Product Engineering Contribution: Pick up defined engineering tasks from the product backlog, working alongside senior developers to ship features.

🎯 Requirements

• A growth mindset and a genuine desire to develop deep knowledge of our platform. • Strong problem-solving and diagnostic skills — you enjoy getting to the root of an issue. • Some coding ability in one or more languages relevant to our stack (TypeScript, JavaScript, or similar) — you don’t need to be an expert, but you should be comfortable reading and writing code. • Comfortable working with APIs, logs, and basic database queries to investigate issues. • A customer-focused approach with excellent communication skills across technical and non-technical audiences. • Eagerness to collaborate across engineering and commercial teams. • Experience with or exposure to alerting and observability tooling is a plus. • Experience with AI engineering, LLM tooling, or AI-assisted workflows is a bonus.