Senior Account Manager

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AQ international

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2015

🏗️ Construction

⚡ Energy

💼 Consulting

Construction • Energy • Consulting

AQ International is a Belgian specialist in maintaining, renovating and cleaning climate (HVAC) and drinking-water systems. The company provides renovation and energy-efficiency upgrades of air-handling units (including EC-fans and heat exchangers), cooling-tower renovation with legionella and corrosion control, deep cleaning of ventilation ducts, air socks, condensers and heat pumps, and legionella management and compliance services. AQ International offers inspections, disinfection, protective coating (EnergyGuard®) and climate concepts aimed at improving safety, legal compliance, energy efficiency and the longevity of building installations for clients such as healthcare facilities, hotels, datacenters, food industry, municipalities, schools and industrial/pharma sites.

📋 Description

• Lead smaller accounts (£50,000-80,000 revenue) with input from senior team members as required. • Liaise with clients on a day-to-day basis regarding project progress. • Complete weekly status reports and ensure projects/campaigns are tracking to planned timelines. • Oversee the development and delivery of materials for specific projects and campaigns as outlined by the account lead. • Book in timely Click-Ups with Creative, Digital, Client Services and Editorial teams to ensure smooth work flow. • Maintain the high-quality of all deliverables through appropriate accuracy and quality checks prior to final QC. • Support the account lead in following up on all projects to gain feedback and measure client satisfaction. • Take responsibility for the financial profitability of all projects you are managing, including developing realistic budget estimates and reviewing on an ongoing basis. • Work closely with the account lead / finance department to review servicing levels (budget vs. actual hours) and direct costs, highlighting issues where identified. • Attend and prepare for WIP calls for the projects or accounts you are leading, including agreeing monthly revenue recognition based on progress and forecasting of future budget. • Support the account lead in developing client budget reconciliations for your projects as required. • Constantly monitor resource requirements and notify the leadership team of any resourcing challenges and/or recruitment needs. • Manage external service providers as required. • Manage and coach junior team members as required.

🎯 Requirements

• Strong understanding of account management principles. • Ability to lead and manage client accounts effectively. • Excellent communication and interpersonal skills. • Financial acumen with the ability to manage project budgets. • Experience in a client-facing role, preferably in a similar industry. • Ability to identify and pursue organic growth opportunities with existing clients. • Familiarity with relevant codes of practice and legislation governing communication with healthcare professionals. • Experience in managing and coaching junior team members as required.

🏖️ Benefits

• Travel to client meetings is required as part of this role. • Undertake any duties as may be required from time to time that can reasonably be regarded as within the remit of the post. • Aware of and conform to legal requirements in all activities, both internal and external. Implicit in this is that all managers and employees conform to the appropriate standards in terms of Data Protection, Health and Safety and Information Security requirements but also to the highest standards of business ethics.